Entertainments Supervisor

Warner Hotels; Bexhill-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym access

60% discount on food onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Employee discounts

Life Assurance

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Job summary

Warner Hotels in the United Kingdom invites applications for an Entertainment Supervisor. The role ensures smooth delivery of entertainment during shifts, maintaining high guest satisfaction through hands-on leadership and a guest-focused approach.

You will lead guest service, supervise teams across departments, manage safety and compliance, and support commercial goals with smart upselling. The position offers career development and a range of benefits, including gym access, generous leave,

Qualifications

• Experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Understanding of guest experience impact and commercial awareness.

Responsibilities

• Serve as the main guest contact during each shift and handle queries.
• Lead and guide teams across all departments during your shift.
• Maintain health, safety, and compliance, including emergency procedures.
• Monitor upselling opportunities and manage cash handling.
• Prepare shift handovers and reports for senior leadership.
• Coordinate with event organisers to meet requirements.
• Take decisive action in emergencies and coordinate teams to minimise disruption.

Skills

Live event coordination

Adaptation & prioritization

Entertainment operations

Communication skills

Leadership

Guest experience focus

Job description

Warner Hotels are recruiting for an Entertainment Supervisor. The Entertainment Supervisor is responsible for the smooth delivery of entertainment during their shift, ensuring a high standard of service and a positive guest experience. The role combines operational leadership with a practical, guest-focused approach, making sure every detail is well managed while responding effectively to any challenges that arise., Operational Oversight

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Team Support & Leadership

• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and elevate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.

Event & Function Support

• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

• Strong knowledge of live event coordination and technical requirements.
• Ability to adapt quickly and manage priorities in a fast-paced environment.
• Previous experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Commercial awareness and understanding of guest experience impact.

Benefits

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

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