Entertainments Fright Nights Team Leader

Merlin Entertainments Group; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company is seeking a Fright Nights Team Leader to oversee performers during the Fright Nights Event. The role involves managing daily operations, ensuring health & safety, and maintaining high performance standards. The successful candidate will benefit from a variety of perks and ongoing training opportunities.

Benefits

Merlin Magic Pass: 20 free tickets

25% discount in retail shops and restaurants

40% discount online off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Ongoing training & development

Access to Perks at Work discounts

Qualifications

• Strong communication and time management skills.
• Experience in people management and stakeholder management.
• Awareness of theme park daily operations.

Responsibilities

• Supervise Fright Nights performers and ensure compliance with health & safety standards.
• Manage day-to-day operations of Fright Nights attractions.
• Provide coaching and development to team members.

Skills

Communication

Time Management

People Management

Operational Knowledge

Job description

What you'll bring to the team

In this role you will support the Entertainments Department in supervising and driving the department standards and vision including day-to-day duty managing, operationally driving standards, and consistently motivating the Fright Nights Performers towards delivering compelling entertainment. Fright Nights Team Leaders will also be required to effectively manage a team within the Entertainments Department, ensuring their conduct and performance standards align with the department standards and that Health & Safety procedures are always followed.

Key Accountabilities

• To take on the role of line manager to a designated cast of Fright Nights Performers, being accountable for the operational, health & safety, people management and guest experience standards of their direct reports & Entertainments offering.
• To take on the daily running of a designated Fright Nights Attraction (Maze, Show or Roaming offering) and have a strong presence on the Park; being accountable for the daily operation spanning from attraction utilisation, guest obsession and the coaching of team members.
• To assist with basic department/team related admin tasks.
• To ensure compliance is upheld in line with Park standards: cross-checking & scanning paperwork.
• To complete Performer timesheets and work closely with the Central Planning Team to ensure performer availability aligns with daily staffing levels.
• To supervise and maintain high conduct and role performance standards within all Entertainments offerings whilst being a role model for the Park and departmental standards.
• To ensure that health & safety standards are a primary focus, and that all team members are trained and assessed on their roles as per CoSWP and other procedural standards.
• To manage team members’ conduct and job performance throughout the Fright Nights Event, providing coaching and development with a focus on recognising good performance, providing constructive feedback, and managing poor performance where necessary.
• To take on the eye of the guests in terms of the Entertainments offering, ensuring that the consistency of performance, safety and operational running is optimal at all times.

Qualifications & Experience

• Have strong communication and time management skills
• Have experience in people managing/managing stakeholders
• Have strong operational knowledge
• Have duty manager/relevant experience
• Have an awareness of theme park daily operation and the Entertainments industry.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!

• 25% discount in our retail shops and restaurants

• 40% discount online off LEGO, and much more!

• Free bus from Staines station for all employees

• Fortnightly pay

• Free staff parking

• Ongoing training & development to have alonger-termcareer in Merlin

• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.