Entertainment Team Manager

www.findapprenticeship.service.gov.uk - Jobboard; Ayr; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure company located in Ayr, Scotland, seeks an experienced Entertainment Team Manager to oversee entertainment operations, lead a motivated team, and ensure an unforgettable experience for guests. Ideal candidates should have a background in entertainment leadership and a passion for guest satisfaction. The role involves planning events, managing resources, and ensuring compliance with safety regulations. This full-time position includes evening and weekend hours, with attractive pay, benefits, and opportunities for career development.

Benefits

Attractive pay with overtime opportunities

Inclusive supportive work environment

Comprehensive training and ongoing support

Career development opportunities

Shared accommodation provided if required

Discounts on dining and holidays

Qualifications

• Previously worked in a leadership role within the entertainment industry.
• Proven ability to plan and coordinate events and productions.
• Ability to cope under pressure and adapt to changes.
• Passionate about delivering exceptional guest experiences.

Responsibilities

• Lead and motivate the entertainment team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns.
• Monitor individual and team performance, providing feedback.
• Oversee staff scheduling and resource management.
• Ensure compliance with health and safety regulations.
• Quickly resolve operational issues for smooth running.
• Support staff development through ongoing training.

Skills

Leadership in entertainment

Event planning

Guest experience enhancement

Problem-solving under pressure

Flexible and adaptable

High energy and passion

Job description

Join our team at Craig Tara located on the spectacular coast of West Scotland with its sandy beaches and beautiful mountains of Arran across the sea.

Dunure Road, Ayr KA7 4LB GBR

Job Details

Position: EntertainmentTeam Manager
Type: Full-Time/ Permanent
Bonus: Upto 10% Annual Bonus

Join our One Great Team here at Haven as an Entertainment TeamManager!

If you live for entertainment, thrive on leading teams, and have a passion forcurating amazing events and productions, this could be your chance to shine!
We’relooking for Entertainment Team Managers who are experienced in multi-venueoperations, live shows, and tours, and excited to lead a team of entertainersdedicated to creating unforgettable moments for every guest.

As an Entertainment TeamManager, you’ll be at the heart of our entertainment lineup - overseeingorganisation, logistics, and daily operations to bring the magic to life!

Working with the Head ofActivities, you’ll motivate and guide your team to deliver exceptionalexperiences while continuously raising the bar. This role is all about makingmemories that last a lifetime… and it just might be the opportunity of alifetime for you, too!

KeyAccountabilities
Team Leadership: Lead, motivate, and supportthe team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guestsatisfaction by addressing concerns, improving service, and driving a welcomingatmosphere.
Performance Management: Monitor individualand team performance, providing regular feedback, coaching, and conductingperformance reviews.
Resource Management: Oversee staffscheduling, budgets, and resources to maximise efficiency and meet businessneeds.
Compliance and Safety: Ensure all operationscomply with health and safety regulations, company policies, andstandards.
Problem Solving: Quickly resolve anyoperational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support staffdevelopment through ongoing training, mentoring, and creating growthopportunities.

Requirements
Whilst wewill provide the training and support required to ensure you are great at whatyou do, the ideal candidate will…
- Havepreviously worked within a leadership capacity, within the entertainmentindustry.
- Have proven ability to plan and co-ordinate events and productions.
- Possess a thorough knowledge and understanding of leadership attributes.
- Have the ability to cope under pressure and to be flexible in order to adaptto any changes.
- Be able to prioritise and deliver to deadlines.
- Be a high-energy individual with a passion for entertaining.
- Be passionate about delivering an exceptional guest experience.
- OurEntertainment Team Managers are required to work 5 or 6 days per week.
Hourswill include evenings and weekends.*Successfulcandidates will be required to provide ‘right to work’ documents to confirmthey are 18+ and can legally work in the UK.
Additionally,successful candidates will be required to undergo, and satisfactorily complete,an Enhanced DBS check prior to starting work.

What We Offer
- Attractivepay with overtime opportunities.
- An inclusive,supportive work environment.
- Comprehensivetraining and ongoing support.
- Careerdevelopment opportunities, including fully funded qualifications.
- Shared Liveon accommodation will be provided if required
- Exclusiveteam perks, including up to 50% off on-park dining, 20% discounts on HavenHolidays and in-store purchases, free access to our facilities, savings atnational brands and retailers, and so much more!

How to Apply
To apply forthis role, click apply now and answer a few quick questions, which should takeabout 5 minutes. Once submitted, if you are shortlisted for this opportunity, amember of our team will reach out to you

If yourequire any assistance or reasonable adjustments during the applicationprocess, please contact us at: [e-mail]

Diversity,equity, and inclusion are at the heart of who we are and what we do. Weencourage applications from all backgrounds, communities and industries and weare ready to discuss any reasonable adjustments or flexibility that you mayrequire.