Entertainment Duty Manager

Southampton Football Club; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading sports organization is seeking an Entertainment Duty Manager to oversee daily operations at their new leisure venue. The role involves managing staff, handling customer service issues, and ensuring compliance with safety policies, all while maintaining a positive atmosphere for visitors. Candidates should have management experience, excellent leadership skills, and the ability to thrive in high-pressure situations. Benefits include free match tickets, health initiatives, and generous holiday allowances.

Benefits

Access to free match tickets

Health & Wellbeing initiatives

Discounted merchandise

25 days holiday plus birthday off

Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Qualifications

• Proven experience in a supervisory or management role.
• Strong leadership skills and effective communication with varied demographics.
• Familiarity with customer service principles and conflict resolution.

Responsibilities

• Manage shift schedules and staff coverage, ensuring appropriate levels are maintained.
• Handle customer and employee issues professionally, ensuring a positive environment.
• Conduct opening and closing operational checks and comply with health and safety policies.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Job description

Entertainment Duty Manager page is loaded

Entertainment Duty Manager

Apply locations South Stand time type Full Time (Flex) posted on Posted Today time left to apply End Date: August 1, 2025 (7 days left to apply) job requisition id RQ-032981

Be part of our journey...

Location: St Marys Stadium

Contract Type: Permanent

Hours: Full Time or Part Time (2 positions available)

Criminal Record Check: Enhanced

What is the role?

We are looking for an Entertainment Duty Manager to provide support and leadership to the team at our new indoor leisure entertainment venue, ensuring daily activities run smoothly and efficiently.

What will you be doing?

You will manage shift schedules, breaks and staff coverage ensuring appropriate staff levels at all times while delegating tasks and ensuring staff productivity. You will provide support to the team and create a positive and enjoyable environment for staff and visitors of the centre.

Handling both customer and employee issues, from complaints to emergencies, in an efficient and professional manner you will take accountability for your team and the general running of the venue.

You will be performing opening and closing operational checks and ensure compliance with health, safety and company policies.

Is this you?

You have proven experience within a supervisory or management role which has given you strong leadership skills and the ability to communicate effectively with a variety of demographics.

You are familiar with customer service principles and conflict resolution with an understanding of working in a customer focused environment and the ability to make quick decisions in high pressure situations.

Due to the nature of the operations, your working hours will include evenings, match days and weekends

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

· Access to x2 free match tickets for every home league game

· Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).

· Discounted Southampton Football Club merchandise.

· 25 days’ holiday per year excluding bank holidays plus your birthday off each year.

· Contributory Pension Scheme.

· Worldwide Travel Insurance for you and your family.

· Learning & Development opportunities - supporting you to develop your potential and achieve in your career.

· Free onsite parking.

· Cycle to Work Scheme.

· Collaborative & inclusive working culture.

How can I apply?

Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 31 July 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*

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About Us

About Us

POTENTIAL INTO EXCELLENCE

Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.

We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.

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We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

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