Enterprise Solutions Engineer

Zoom Video Communications; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Solutions Engineer to drive sales success and enhance customer engagement. In this role, you will leverage your expertise to deliver impactful product demonstrations and lead responses to client inquiries. You will collaborate with internal teams to align solutions with customer needs, ensuring a seamless experience for Enterprise clients. If you are driven, ambitious, and thrive in a dynamic environment, this opportunity allows you to make meaningful contributions while advancing your career in a supportive and inclusive workplace.

Qualifications

• 5+ years experience in Solutions Engineering with Enterprise clients.
• Strong problem-solving skills and ability to work collaboratively.

Responsibilities

• Lead solution sales activities to achieve technical wins.
• Deliver compelling demos and lead RFI/RFP responses.

Skills

Solutions Engineering

Customer Engagement

Problem Solving

Project Management

Communication Skills

Tools

Workvivo SaaS

Job description

What you can expect

In this role, you contribute to Workvivo’s success by understanding our Enterprise customers’ needs and requirements. You are a storyteller at heart, delivering a compelling, well-researched and targeted “Demo” of our product for the desired future state of the business. As we scale activities across EMEA, you will leverage the tools and resources available to you to accelerate sales opportunities and pipeline creation for Enterprise clients. You will lead responses to Request for Information (RFI) & Request for Proposals (RFP), and deliver Evaluations (Eval) & Proof of Concept (POC).

About the Team

Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

• Owning and leading the solution sales activities within the sales process to achieve the “Technical Win.”
• Following solution sales best practices to develop a clear understanding of the customer’s business and people practices.
• Delivering a compelling, well-researched and targeted “Demo” of the Workvivo SaaS product for the desired future state of the business.
• Leading Workvivo responses to Requests for Information (RFI) and Requests for Proposals (RFP).
• Leading the delivery of Evaluations (Eval) and Proof of Concept (POC).
• Collaborating with internal Workvivo Teams and providing feedback on evolving customer requirements and market trends proactively to the Product Team.
• Collaborating with the Workvivo Partner Team to support partner sales and technical enablement programs.
• Sharing best practices with your solutions consulting peers and assigned Sales Director(s).

What we’re looking for

• 5+ years experience as a Solutions Engineer, with exposure and experience with Enterprise clients.
• Drive, ambition, and a positive attitude.
• Demonstrated trusted advisor status by showcasing a solid understanding of the customers' business objectives.
• Able to take responsibility for the problem statement and work collaboratively to resolve issues in a timely manner.
• Ownership and responsibility, proactively making suggestions and comfortable leading internal projects, with the ability to function effectively in ambiguous circumstances.
• Able to work to deadlines and comfortable juggling various tasks of different natures.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.