Enterprise Service Management (ESM) Pre-Sales Solution Architect

Capgemini; Woking; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking an experienced Enterprise Service Management Solution Architect in Woking, UK. This role involves leading service management solutions and collaborating with diverse teams to deliver innovative services. Candidates should have expertise in ITIL, SIAM, and ServiceNow, along with excellent communication skills. A hybrid working model is offered, combining company offices, client sites, and home work.

Benefits

Employee wellbeing support

Mental Health Champions

Wellbeing apps access

Qualifications

• Strong background in designing enterprise service management solutions.
• Deep knowledge of ITIL, SIAM, and ServiceNow.
• Strategic mindset with commercial awareness.
• Excellent communication and collaboration skills.
• Analytical and creative problem-solving approach.

Responsibilities

• Lead the full lifecycle of enterprise service management solutions.
• Collaborate across teams for client-focused solutions.
• Partner with teams to ensure proposals are aligned.
• Deliver integrated solutions that exceed client expectations.
• Develop cost-effective architectures that reflect client needs.

Skills

ITIL

SIAM

ServiceNow

Problem-solving

Communication

Job description

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Client:

Capgemini

Location:

Woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a67b0cf15266

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About the job you're considering

We’re looking for a passionate and experienced Enterprise Service Management (ESM) Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In this role, you’ll play a key part in shaping thoughtful and compelling service management and SIAM delivery models that make a real difference for clients across both public and private sectors.

You’ll work closely with a diverse group of colleagues and clients to co-create scalable, high-impact services—leveraging automation, integration, and modern operating models to manage the services delivered by complex IT ecosystems. Your expertise will help guide solutions from initial concept through to early delivery, ensuring they are innovative, sustainable, and aligned with our shared goals.

This is a fantastic opportunity to lead with purpose, grow your influence, and contribute to meaningful change in enterprise service delivery.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Lead the full lifecycle of enterprise service management solutions from shaping ideas and supporting bids to early stage delivery.
• Collaborate across teams to integrate Digital SIAM processes and ways of working underpinned by ITSM platforms including ServiceNow into cohesive, client-focused solutions.
• Partner with sales, delivery, legal, and commercial teams to ensure proposals are clear, compelling, and aligned.
• Deliver integrated, holistic solutions that exceed client expectations by embedding forward-thinking practices—such as automation, cloud, and sustainability—within robust service management and governance frameworks.
• Develop cost-effective, risk-aware architectures and governance models that reflect ITIL standards and client needs.
• Build strong, trust-based relationships with stakeholders and contribute to team learning through knowledge sharing and mentoring.

You can bring your whole self to work. At Capgemini, building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Your skills and experience

• A strong background in designing enterprise service management or IT service delivery solutions, especially in pre-sales or bid environments.
• Deep knowledge of ITIL, SIAM, and ServiceNow, with a passion for innovation and continuous improvement.
• A strategic mindset with commercial awareness—able to balance cost, value, and risk.
• Excellent communication and collaboration skills, with the ability to bring people together and inspire confidence.
• A problem-solving approach that’s both analytical and creative, always focused on delivering value for clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain SC clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You’d be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
To support wellbeing, we have trained ‘Mental Health Champions’ across each of our business areas, and invested in wellbeing apps such as Thrive and Peppy.
You’ll bring your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll join a professional community of experts, who have your back and will support you every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients, each with unique business, technological, and societal ambitions, making a real impact across the UK.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, inclusive future is a tough challenge. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways for technology to help us reimagine what’s possible. It’s why we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. It might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations accelerate their transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With over 55 years of heritage, Capgemini is trusted by its clients to unlock the value of technology to address their business needs. It delivers end-to-end services and solutions from strategy and design to engineering, fueled by capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a partner ecosystem. The group reported €22.1 billion in global revenues in 2024.