Enterprise Onboarding Engineer – London

WebHosting; Greater London; Hybrid; GBP 43,000 - 48,000; Full time

Job summary

Sectigo is seeking an Enterprise Onboarding Engineer to join our global team in London. You will guide customers from proof-of-concept to production, translating their technical needs into effective Sectigo solutions.

You will manage customer accounts, coordinate with internal and external stakeholders, and ensure a high standard of communication and service throughout onboarding, while contributing to process improvements and knowledge base updates.

Qualifications

• Onboarding and customer enablement expertise.
• Strong communication and stakeholder management.
• Ability to work in fast-paced environments.
• Experience contributing to process improvements and knowledge bases.

Responsibilities

• Provide production and/or proof-of-concept onboarding services to customers.
• Serve as SME for Sectigo product portfolio during post-sales engagements.
• Maintain high standards of communication and customer service throughout onboarding.
• Coordinate with internal and external stakeholders to meet customer timelines.
• Contribute to Onboarding Readiness Program and documentation updates.
• Handle additional tasks as needed to support company initiatives.

Job description

Job Description

We are looking for a talented Enterprise Onboarding Engineer to join our growing global team at Sectigo.

The Enterprise Onboarding Engineer is a highly skilled professional who will be responsible for working directly with customers by providing expertise in the Sectigo product portfolio. This individual will assist customers from the proof-of-concept to production stages, will understand their technical needs, and will translate how our platform offerings enhance their business needs and demands.

This individual will manage a set of customer accounts at one time and will serve as the liaison between various internal and external stakeholders at Sectigo. The success factors of this individual are based on seamless experiences with customers during the implementation and onboarding process while navigating the resolution of technical issues as they arise.

Here are the core functions, responsibilities, and expectations for this role:

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the Sectigo product portfolio.
• Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers.
• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.
• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.
• Work in a fast-paced environment with minimal supervision.
• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.
• Actively participate as a key team member to ensure both individual and shared goals are achieved.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time and hybrid position reporting to our London, UK office at least 3 days per week.
• This is an individual contributor role, reporting to our Senior Director, Enterprise Onboarding & PKI.
• The targeted compensation package for this role is between EUR 50,000 and 56,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.