Enterprise IT Support Engineer

Raisin; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the tech sector is seeking an IT Support professional in Manchester to provide hardware support and manage incident resolution for employees. With responsibilities including setup and ongoing collaboration tool support, the ideal candidate will have over 3 years' experience and a bachelor's degree in IT or computer science. Additional benefits include a generous development budget, hybrid working model, and opportunities for professional growth.

Benefits

Employee development budget of £1,700

Access to Babbel for continuous learning

Office amenities including breakfast and snacks

28 days + Bank Holidays of holiday annually

Birthday leave and gift voucher

Company stakeholder pension with at least 5% employer contribution

Opportunities for annual retreats and team-building events

Qualifications

• 3+ years of experience in IT Support or Service Desk role.
• Strong knowledge of MacOS and Windows operating systems.
• Proven experience supporting heterogeneous environments.

Responsibilities

• Provide hardware support and troubleshoot computer system problems.
• Manage the resolution of incidents/tickets per SLA processes.
• Administer and configure collaboration tools and create knowledge base articles.

Skills

IT Support

Communication

Creative thinking

Analytical thinking

Education

Bachelor's degree in information technology or computer science

Tools

Jira

Confluence

Slack

Miro

Job description

Job Description:

Your Responsibilities

• Hardware support as our only team member on location in Manchester
• Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
• Ensure all meeting rooms and office desk setups are up to date and working through periodic testing.
• Roll-out, provisioning, and inventory of internal devices (e.g., laptops, workstations, and other peripherals) and ensure compliance with company rules.
• Prepare returned equipment for re-use using high sanitization/hygiene protocols.

IT Support

• Help Raisin employees work efficiently and productively.
• Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines, supporting local and remote employees.
• Provide kind, considerate, and patient service.
• Conduct IT onboarding sessions for new employees, assisting with first setup and steps.

Collaborations Applications/Services

• Administration and configuration of central collaboration tools (Jira, Confluence, Slack, Miro, etc.)
• Provide support and documentation on how to use these services.
• Create Knowledge Base articles to enable faster and better self-service.

Your Profile

• 3+ years of experience in an IT Support or Service Desk role.
• Proven experience supporting heterogeneous environments (MacOS, Windows).
• Strong operating system knowledge on MacOS and Windows—especially in solving user and machine configuration issues; Linux experience is a plus.
• Able to manage incidents and tasks within SLAs.
• Ideally experienced with Jira Service Management as a ticketing system.
• Excellent communication skills—able to explain to and guide both technical and non-technical users.
• Able to work remotely and autonomously.
• Strong creative and analytical thinking skills.
• Bachelor’s degree (or equivalent) in information technology or computer science.
• Fluent in English; German language skills are a plus.

Additional Benefits:

• Employee development budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Office amenities including breakfast, snacks, fresh fruit, and drinks.
• Hybrid working model—office twice a week, with core day on Wednesday.
• 28 days + Bank Holidays of holiday annually.
• Birthday leave and gift voucher.
• Company stakeholder pension with at least 5% employer contribution.
• Opportunities for annual retreats and team-building events in European cities.

Note: The posted date appears to be in the future (29.06.2025), which may indicate an error. The expiry date is 13.08.2025.