Enterprise Delivery Manager

Assured Data Protection; Harewood; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in data protection is hiring an Enterprise Delivery Manager. This role encompasses overseeing service delivery, client relationship management, and maintaining technical expertise in backup solutions. The ideal candidate will have strong leadership skills and a commitment to customer satisfaction within a hybrid working environment.

Benefits

Hybrid working options for flexibility

Regular team-building and off-site company events

Dynamic and inclusive work environment

Flex holidays and flexible working practices

Qualifications

• Strong leadership skills required.
• Technical knowledge of backup solutions essential.
• Ability to manage client relationships and service delivery.

Responsibilities

• Oversee the implementation of data backup services for enterprise clients.
• Act as primary contact for enterprise clients and build relationships.
• Manage service delivery projects and ensure timely completion.

Skills

Leadership

Technical Understanding

Customer Satisfaction

Job description

Location: Hybrid – Remote / Harewood, Leeds
Position Title: Enterprise Delivery Manager
Job Type: Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Job Summary:

The Enterprise Delivery Manager will be responsible for overseeing the delivery of our data backup solutions to enterprise clients. This role involves managing the end-to-end service delivery process, ensuring that our services meet or exceed client expectations. The ideal candidate will possess strong leadership skills, technical understanding of our backup solutions, and a passion for customer satisfaction.

Key Responsibilities
Service Delivery Management

• Oversee the implementation and delivery of data backup services to enterprise clients.
• Ensure that services are delivered on time, within scope, and within budget.
• Develop and maintain service delivery processes and best practices.

Client Relationship Management

• Act as the primary point of contact for enterprise clients, addressing their needs and concerns.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular client meetings to review service performance and discuss improvement opportunities.

Technical Expertise

• Maintain a deep understanding of the company’s data backup solutions and technologies.
• Create and maintain customer documentation including High Level Design.
• Collaborate with technical teams to resolve complex client issues.
• Stay up-to-date with industry trends and advancements in data backup technologies.

Service Quality and Improvement

• Monitor service delivery performance metrics and implement improvement initiatives.
• Develop and implement service level agreements (SLAs) and key performance indicators (KPIs).
• Conduct root cause analysis for service delivery issues and implement corrective actions.

Project Management

• Manage multiple service delivery projects simultaneously.
• Develop project plans, allocate resources, and ensure project milestones are achieved.
• Report project status to senior management and clients.

Risk Management

• Identify and mitigate risks associated with service delivery.

What We Offer:

• Hybrid working options for flexibility

• Regular team-building and off-site company events

• A dynamic, inclusive and collaborative work environment

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.