Enterprise Customer Success Manager - Italian Speaking

Monta; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading EV platform is seeking an experienced Enterprise Customer Success Manager to enhance customer satisfaction and retention. You'll build key relationships and manage customer success across the French Market for B2B2C products. Ideal candidates have 3+ years in SaaS Customer Success and strong communication skills, preferably with fluency in Italian. Enjoy a dynamic company culture with flexibility and great benefits while working in London.

Benefits

Generous warrant program

30 paid vacation days

Personal learning budget

Subsidized gym membership

Free snacks & beverages

Subsidized healthy lunches

Pension and health insurance

Qualifications

• 3+ years of SaaS Customer Success experience, preferably with B2B2C products.
• Strong can-do attitude and creative problem-solving skills.
• Ability to travel to see partners approx. two times per quarter.

Responsibilities

• Build strong relationships with key stakeholders.
• Manage risks, ensure renewals, and drive growth.
• Track key metrics to identify opportunities and mitigate risks.

Skills

SaaS Customer Success experience

Commercial communication skills

Problem-solving skills

Project management skills

Fluency in Italian

Job description

Do you want to help the world EV better?

We are on the lookout for a talented Enterprise Customer Success Manager.

Is this you?

As an Enterprise Customer Success Manager at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the French Market for our B2B2C products. This role is for a person that enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space.

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Here are some things you’ll be working on:

• Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle

• Manage risks, ensure renewals, and drive growth in your portfolio

• Ensure the success of customer accounts through strategic touchpoints, regular engagements, business reviews, project management, and success planning.

• Track key metrics to identify opportunities and mitigate risks

• Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction

• Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and request

To do this, we imagine you to have the following experience:

• 3+ years of SaaS Customer Success experience, highly motivated and passionate about the role (experience with Fortune 500 companies, supporting B2B2C products are a plus).

• Based in London, France or Barcelona, working at our Monta office

• Commercial, communication and presentation skills, acumen with a customer first mentality.

• Strong can-do attitude, problem-solving skills and the ability to think creatively to develop solutions to complex challenges

• Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.

• Proven track record of project management, stakeholder management and prioritization skills

• Ability to travel to see partners approx. two times per quarter.

• EV experience is ideal but not mandatory.

• Fluency in Italian; other EU languages are a plus.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)


What will you get?

• Share Monta’s success through our generous warrant program.
• Relax and unwind during your 30 paid vacation days (5 weeks + 5 top-up days).
• Use your personal learning budget and take some time off for your personal/professional development.
• Hop in our shared company car (or hop on an electric bike) in our bigger offices
• Stay fit with your subsidized gym membership.
• Never go hungry (or thirsty) again with the free snacks & beverages at our office
• Enjoy your subsidized healthy lunches at our offices.
• Prepare for the future with your pension and health insurance accounts.
• Spend time with your family during your paid parental leave.

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/