Enterprise Customer Success Coordinator

JR United Kingdom; Ilkley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading tech company is seeking an Enterprise Customer Success Coordinator in Ilkley. The role involves providing exceptional customer service to enterprise clients, resolving queries, and supporting compliance with AML regulations. Join a multi-award-winning team with opportunities for personal growth and a commitment to diversity and inclusion.

Benefits

25 days holiday, increasing to 30 with service

Private Medical Insurance (dental and optical)

Company pension scheme

Life Assurance – 4x salary

1 day paid volunteering per year

Enhanced maternity/paternity leave

Qualifications

• Ability to multitask with attention to detail.
• Excellent communication skills, verbal and written.
• Comfortable collaborating across departments.

Responsibilities

• Deliver a seamless customer experience for enterprise clients.
• Provide a best-in-class query resolution service.
• Handle admin tasks such as bulk uploads and managing new contracts.

Skills

Attention to detail

Excellent communication skills

Multitasking

Team player

Adaptable

Job description

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Enterprise Customer Success Coordinator, Ilkley

Client: SmartSearch

Location:

Job Category: Other

-

EU work permit required:

Yes

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Enterprise Coordinator will be responsible for accurately and efficiently responding to queries from CS Helpdesk clients and other enterprise value clients. You will be the first point of contact for resolving routine queries from our largest clients by phone and email.

A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training, you will have developed knowledge of current AML regulations and be able to provide support to clients in line with their AML policies and the guidance documents provided.

In addition, after your probation, you will be required to join a rota for out-of-hours support, typically 2 weekend days per quarter.

VARIED DAY-TO-DAY RESPONSIBILITIES

• Deliver a seamless customer experience for our enterprise clients and strive to exceed expectations.
• Provide a best-in-class query resolution service, aiming to resolve issues quickly.
• Investigate and resolve customer queries using available resources or escalate as needed.
• Stay up-to-date with platform changes or upgrades.
• Handle admin tasks such as bulk uploads and managing new contracts for enterprise clients.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Ability to multitask with attention to detail.
• Comfortable collaborating across departments.
• Ability to work in a fast-paced environment.
• Excellent communication skills, verbal and written.
• Team player, self-starter, and adaptable.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award-winning tech company with an aspirational culture.
• Recent recognitions include: RegTech100 list for 2024, Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024, and Technology Provider of the Year by Corporate Finance Awards 2024.
• We are Great Place To Work Certified since 2022.
• Opportunities for growth, personal development, and regular feedback.
• We promote diversity and inclusion through various initiatives and support social responsibility.

COMPANY BENEFITS

• 25 days holiday, increasing to 30 with service.
• Private Medical Insurance (dental and optical).
• Company pension scheme.
• Life Assurance – 4x salary.
• 1 day paid volunteering per year.
• Enhanced maternity/paternity leave.