Enterprise Applications Analyst II

Latham & Watkins LLP; Manchester; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Wellness programs

Employee discounts

Job summary

Latham & Watkins, a leading global law firm, seeks an Enterprise Applications Analyst II in Manchester to support design, implementation, and maintenance of enterprise software platforms for attorneys and staff, including document generation, business development, and client billing.

The role requires providing end-user support, training, and collaboration with the Technology & Information Services team. Hybrid work with in-office presence is possible.

Qualifications

• Bachelor’s degree in computer science or equivalent work experience.
• Experience in software support and user training for IT platforms.
• Experience supporting enterprise software installations and upgrades.

Responsibilities

• Proposing enhancements and new software solutions for professionals and staff.
• Troubleshooting software problems related to firmwide technology projects.
• Installing, maintaining, and upgrading software for all users.
• Producing training materials and delivering training to regional trainers and end-users.
• Providing end-user technical support as needed.
• Supporting administration and optimization of HR / recruitment software.

Skills

Software support

Training & mentoring

Troubleshooting

End-user support

Relational databases

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Windows Enterprise

Microsoft Windows Server

Microsoft Office

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Enterprise Applications Analyst II is an integral part of Latham’s Technology & Information Services team.This role will be responsible for supporting the design, implementation, and maintenance of the firm’s enterprise software application platforms, which allow attorneys and staff to perform their job functions from the office and remote locations, and support software solutions for all facets of attorney work such as document generation, business development and intake, client billing, etc. This role will be located in our Manchesteroffice.Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

Other key responsibilities include:

• Proposing additional enhancements and new software solutions for the firm’s legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects
• Installing, maintaining, and upgrading software for all users within the firm and making recommendations to their manager regarding setting of standards for firm software
• Producing training materials and delivering training to regional trainers, the Global Technology Support Centre, and to end-users regarding specialised applications
• Providing additional end-user technical support as needed
• Supporting the administration, maintenance, and optimization of people / organization software or recruitment software.

We’d love to hear from you if you:

• Display knowledge and proficiency in the administration and deployment of a wide variety of software programmes, including Microsoft Windows Enterprise, Microsoft Windows Server, and Microsoft Office (Word, PowerPoint, Excel, and Outlook)
• Demonstrate knowledge and proficiency with administration and maintenance of relational databases used by supported applications
• Exhibit proficiency with unattended software deployment tools

And have:

• A bachelor’s degree or equivalent in computer science or a related field or appropriate work experience
• Experience in a software support role
• Experience providing upper-level support, training, or mentoring for other technology department personnel, preferably
• Experience with enterprise-class software installations and upgrades, training, and technical documentation, preferably
• Experience supporting a large, multi-office environment, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. #LI-JG2 #Associate