Enterprise AI Delivery Lead

Global Payments Inc.; Greater London; On-site; GBP 110,000 - 165,000; Full time

Job summary

Worldpay is seeking an Enterprise Operations Transformation Lead to shape and drive end-to-end transformation across Operations, Product and Technology. You will own automation programs, define workstream roadmaps, and deliver measurable improvements in efficiency and capacity.

You will influence senior stakeholders, lead diverse teams, and mentor colleagues while building strong analytical capabilities and a future-state operating model.

Qualifications

• Significant experience leading transformation, automation or operational excellence initiatives.
• Ability to influence senior leaders and drive outcomes across matrixed organisations.
• Strong strategic thinking with ability to translate vision into execution.
• Excellent communication and stakeholder management skills, including executive-level engagement.

Responsibilities

• Define and lead multi-initiative transformation and automation workstreams across Enterprise Operations.
• Translate strategic objectives into delivery roadmaps, initiatives and measurable business outcomes.
• Identify opportunities to improve operational performance, customer experience and efficiency through process redesign, automation and technology enablement.
• Own the end-to-end lifecycle of transformation initiatives from opportunity assessment and business case development through implementation and benefit realisation.
• Lead cross-functional teams comprising Operations, Product, Technology and partner functions to deliver transformation objectives.
• Coordinate and influence senior stakeholders without direct line management responsibility.
• Build alignment between competing priorities and facilitate decision making on complex business challenges.
• Act as the primary owner and point of accountability for assigned transformation workstreams.
• Create significant operation al capacity and efficiency improvements through automation and process optimisation initiatives.
• Establish benefit tracking frameworks and ensure delivery of committed outcomes.
• Analyse operational performance data and leverage insights to drive continuous improvement.
• Ensure transformation initiatives are aligned to divisional objectives and strategic priorities
• Partner directly with senior leaders to shape strategic priorities, investment decisions and transformation roadmaps.
• Prepare and deliver executive-level communications, recommendations and business updates.
• Provide thought leadership on operational excellence, automation opportunities and future-state operating models.
• Challenge existing approaches and introduce innovative solutions to complex operational problems.
• Serve as a recognised expert within the transformation domain, providing guidance and direction across multiple initiatives.
• Apply deep operational knowledge to support decision-making and risk management.
• Mentor and support colleagues involved in transformation and continuous improvement activities.
• Build and maintain knowledge of emerging technologies, automation capabilities and industry best practices.
• Own analytical initiatives from initial problem framing through to delivery of insight, dashboards and recommendations
• Translate ambiguous or poorly‑defined operational challenges into clear analytical approaches and outputs that deliver business impact
• Ensure analysis is tightly aligned to decision‑making, operational improvement and measurable business impact
• Manage priorities across multiple workstreams with minimal supervision, escalating risks and dependencies appropriately
• Partner deeply with Operations teams to understand processes, constraints and performance drivers
• Use data to identify inefficiencies, performance gaps and improvement opportunities across operational workflows
• Design metrics, dashboards and analytical views that support operational performance management and continuous improvement
• Support tracking of outcomes and benefits realisation for operational, AI and transformation initiatives
• Act as a trusted analytical partner to stakeholders across operational, tactical and executive levels
• Communicate complex analysis clearly through data storytelling, visuals and structured narratives
• Influence decision‑making by synthesising insight into clear options, trade‑offs and recommendations
• Work effectively with senior stakeholders while maintaining hands‑on analytical ownership
• Deliver complex analysis using SQL and advanced analytical tools such as Python or R
• Design, build and maintain robust analytical datasets and coherent data models suitable for reporting and advanced analysis
• Build high-quality dashboards and visualisations that support both operational and executive needs, with a focus on supporting the transition from Power BI to Tableau
• Work effectively within cloud‑based data platforms and across multiple enterprise data sources
• Act as a subject matter expert within assigned domains or initiatives
• Coach and mentor BI Analysts through feedback, guidance and example
• Collaborate with data, analytics and technology teams to improve standards, reuse and data quality
• Continuously improve analytical approaches, tools and ways of working

Skills

Transformation leadership

Stakeholder management

Advanced analytics

SQL

Python

Data visualization

Executive communication

Tools

Power BI

Tableau

Cloud data platforms

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. The Enterprise Operations Transformation Lead plays a critical role in shaping and delivering Worldpay's operational transformation agenda. Working across Operations, Product and Technology functions, the role is responsible for leading strategic automation and process transformation initiatives that deliver measurable business outcomes, operational efficiency and capacity creation.

Ready to take your career global? Make your mark at one of the biggest names in payments. The Enterprise Operations Transformation Lead plays a critical role in shaping and delivering Worldpay's operational transformation agenda. Working across Operations, Product and Technology functions, the role is responsible for leading strategic automation and process transformation initiatives that deliver measurable business outcomes, operational efficiency and capacity creation. Operating with a high degree of autonomy, the role defines workstream strategy, aligns senior stakeholders around priorities, and drives the delivery of complex cross-functional initiatives. The individual acts as a recognised subject matter expert and trusted advisor to leadership teams, influencing decisions that support the broader operational and business strategy.

What You’ll Own

Lead Transformation Strategy and Delivery

• Define and lead multi-initiative transformation and automation workstreams across Enterprise Operations.
• Translate strategic objectives into delivery roadmaps, initiatives and measurable business outcomes.
• Identify opportunities to improve operational performance, customer experience and efficiency through process redesign, automation and technology enablement.
• Own the end-to-end lifecycle of transformation initiatives from opportunity assessment and business case development through implementation and benefit realisation.

Drive Cross-Functional Leadership

• Lead cross-functional teams comprising Operations, Product, Technology and partner functions to deliver transformation objectives.
• Coordinate and influence senior stakeholders without direct line management responsibility.
• Build alignment between competing priorities and facilitate decision making on complex business challenges.
• Act as the primary owner and point of accountability for assigned transformation workstreams.

Deliver Business Value

• Create significant operation
• al capacity and efficiency improvements through automation and process optimisation initiatives.
• Establish benefit tracking frameworks and ensure delivery of committed outcomes.
• Analyse operational performance data and leverage insights to drive continuous improvement.
• Ensure transformation initiatives are aligned to divisional objectives and strategic priorities

Influence Senior Leadership

• Partner directly with senior leaders to shape strategic priorities, investment decisions and transformation roadmaps.
• Prepare and deliver executive-level communications, recommendations and business updates.
• Provide thought leadership on operational excellence, automation opportunities and future-state operating models.
• Challenge existing approaches and introduce innovative solutions to complex operational problems.

Provide Functional Expertise

• Serve as a recognised expert within the transformation domain, providing guidance and direction across multiple initiatives.
• Apply deep operational knowledge to support decision-making and risk management.
• Mentor and support colleagues involved in transformation and continuous improvement activities.
• Build and maintain knowledge of emerging technologies, automation capabilities and industry best practices.

End‑to‑end analytical ownership

• Own analytical initiatives from initial problem framing through to delivery of insight, dashboards and recommendations
• Translate ambiguous or poorly‑defined operational challenges into clear analytical approaches and outputs that deliver business impact
• Ensure analysis is tightly aligned to decision‑making, operational improvement and measurable business impact
• Manage priorities across multiple workstreams with minimal supervision, escalating risks and dependencies appropriately

Operational insight & improvement

• Partner deeply with Operations teams to understand processes, constraints and performance drivers
• Use data to identify inefficiencies, performance gaps and improvement opportunities across operational workflows
• Design metrics, dashboards and analytical views that support operational performance management and continuous improvement
• Support tracking of outcomes and benefits realisation for operational, AI and transformation initiatives

Stakeholder engagement & influence

• Act as a trusted analytical partner to stakeholders across operational, tactical and executive levels
• Communicate complex analysis clearly through data storytelling, visuals and structured narratives
• Influence decision‑making by synthesising insight into clear options, trade‑offs and recommendations
• Work effectively with senior stakeholders while maintaining hands‑on analytical ownership

Advanced analytics & technical delivery

• Deliver complex analysis using SQL and advanced analytical tools such as Python or R
• Design, build and maintain robust analytical datasets and coherent data models suitable for reporting and advanced analysis
• Build high-quality dashboards and visualisations that support both operational and executive needs, with a focus on supporting the transition from Power BI to Tableau
• Work effectively within cloud‑based data platforms and across multiple enterprise data sources

Team contribution & mentoring

• Act as a subject matter expert within assigned domains or initiatives
• Coach and mentor BI Analysts through feedback, guidance and example
• Collaborate with data, analytics and technology teams to improve standards, reuse and data quality
• Continuously improve analytical approaches, tools and ways of working

What You’ll Bring

• Significant experience leading complex transformation, automation or operational excellence initiatives.
• Demonstrated ability to influence senior leaders and drive outcomes across matrixed organisations.
• Strong strategic thinking skills with the ability to translate vision into execution.
• Advanced analytical and problem-solving capabilities.
• Experience developing business cases and delivering measurable business benefits.
• Excellent communication and stakeholder management skills, including executive-level engagement.
• Ability to work independently in ambiguous environments and make informed decisions with limited direction.
• Proven capability to lead and coordinate cross-functional teams delivering large-scale change.

Success Measures

• Delivery of strategic transformation and automation roadmaps.
• Achievement of agreed operational efficiency and capacity creation targets.
• Successful delivery and adoption of cross-functional transformation initiatives.
• Positive stakeholder engagement and executive sponsorship.
• Sustainable improvements in operational performance and customer outcomes.
• Development of scalable automation and continuous improvement capabilities across Enterprise Operations. [Will Paxto...nformation | Outlook]

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.