Enterprise Account Manager EMEA (SaaS Telematics / Transportation)

JR United Kingdom; Maidstone; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the telematics industry seeks an Enterprise Account Manager to oversee enterprise-level clients in the UK. This position focuses on maximizing client engagement and satisfaction through strategic management of accounts and internal team collaboration. The ideal candidate will have extensive experience in account management within a SaaS environment and a strong background in telematics solutions.

Benefits

Competitive compensation and benefits package

Remote work arrangement

Private health insurance

Pension contributions

Car allowance

Qualifications

• 5+ years of Account Management experience, ideally in a SaaS environment.
• Experience in the telematics industry or software solutions for transportation.
• Proven success managing strategic accounts and contract renewals.

Responsibilities

• Develop and execute strategic account plans to maximize client success.
• Identify and pursue upselling and cross-selling opportunities.
• Act as primary point of contact for resolving customer issues.

Skills

Account Management

Stakeholder Engagement

CRM Management

Strategic Planning

Customer Satisfaction

Education

Bachelor's degree or relevant experience

Job description

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Enterprise Account Manager EMEA (SaaS Telematics / Transportation), maidstone

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Client:

Location:

maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

About the Company:

Our client is a well-established global company providing an award-winning AI-driven platform aimed at improving fleet safety, performance and efficiency. Their solutions deliver real-time analytics and insights to optimize fleet operations, enhancing driver safety and significantly reducing risks and operational costs. The company’s product is trusted by major enterprises and Fortune 500 companies in over 70 countries.

About the Role:

The Enterprise Account Manager will strategically manage and grow a portfolio of enterprise-level clients primarily in the UK market, focusing on maximizing value through enhanced customer engagement, effective solution implementation, and proactive account expansion. You will act as the main liaison between the customer and various internal teams, ensuring seamless integration, consistent performance, and sustained customer satisfaction, driving long-term client retention and revenue growth.

Responsibilities:

• Develop and execute strategic account plans to maximize client success and business growth.
• Identify and pursue upselling and cross-selling opportunities within enterprise accounts.
• Foster strong, trusted relationships with key client stakeholders at all levels.
• Conduct regular strategic reviews to optimize solution use and customer satisfaction.
• Facilitate product trials and evaluations to drive further client adoption.
• Act as the primary point of contact and escalation for resolving customer issues promptly.
• Coordinate with internal teams (Sales, Product, Support) to address client feedback effectively.
• Maintain accurate forecasting and client records in CRM.

Requirements:

• 5+ years of Account Management experience, ideally in a SaaS environment
• Experience in the telematics industry, or software solutions for the transportation sector
• Proven success managing strategic accounts and contract renewals.
• Demonstrated ability to engage stakeholders at various levels, including C-Level.
• Bachelor's degree or relevant experience.

What the Company Offers:

This is an opportunity to join a fast-growing innovative company with professional growth opportunities, and a supportive work environment. Our client is offering a competitive compensation and benefits package, including a remote work arrangement, private health insurance, pension contributions and a car allowance.