Enterprise Account Manager 27 Goswell Rd., Barbican, London EC1M 7AN

Duco; City Of London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A financial technology company in London is seeking an experienced Account Manager to support its strategic customers. The successful candidate will grow customer relationships, ensure account success, and develop comprehensive growth plans. Ideal applicants have over 10 years of experience in account management within financial services technology and a solid understanding of capital markets. This role offers a competitive salary, flexible working options, and generous benefits.

Benefits

Competitive salary package

Generous variable compensation plan

Healthcare cashback scheme

Unlimited annual holiday

Flexible working policy

Employee Assistance Programme

Qualifications

• 10+ years' experience in enterprise strategic account management, preferably in financial services technology.
• A track record of success in retaining and growing revenue in complex global organizations.
• Experience with formal sales techniques is advantageous.

Responsibilities

• Align on business objectives and develop plans for growth and success.
• Identify areas of expansion and establish relationships with stakeholders.
• Drive adoption of Duco's products and services with existing users.

Skills

Enterprise strategic account management

Customer relationship management

Understanding of capital markets

Post trade technology

Tools

Salesforce

Formal sales techniques (MEDDPIC, Miller Heiman, SPIN)

Job description

Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.

We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.

We’re headquartered in London and have offices in New York, Boston, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

About The Role

You will be joining the Account Management team and supporting Duco’s growing business. Reporting to the Regional Head of Account Management and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco’s largest strategic customers, including Tier 1 and large regional Buy and Sell Side firms.

What you will be working on

Growing the footprint and ACV of our customers by:

• Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success
• ‘Walking the halls’ of your customers to identify additional areas of expansion and establish relationships with new stakeholders
• Developing and maintaining account growth and expansion plans
• Creating, nurturing and closing opportunities with existing and new business stakeholders
• Creating and managing upsell and cross-sell pipeline in Salesforce
• Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.

Ensuring the retention and success of these strategic accounts by:

• Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients
• Owning the renewal of these accounts
• Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts
• Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured
• Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap

Ideally, you will have:

• 10+ years’ experience in enterprise strategic account management, preferably in financial services technology
• A track record of success in retaining and growing revenue in complex global organizations
• An understanding of capital markets or post trade technology
• Experience with relationship management governance frameworks
• Awareness of relevant financial market regulations such as MIFID2 & SFTR, EMIR, MAS, and Trade Reporting
• Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous

Benefits

• Competitive salary package aligned with your skills and experience. Reviewed annually.
• Generous variable compensation plan with accelerators and uncapped upside (OTE of 1.8-2X base)
• Healthcare cashback scheme and private medical insurance
• 4X salary life assurance
• Unlimited annual holiday, because we trust our people to manage their own time off
• Enhanced family leave
• Employee Assistance Programme
• Cycle to Work and Tech Scheme
• 4 Volunteering days off
• Flexible working policy (3 days per week in office)
• Home working allowance
• Opportunity to work abroad for up to 6 weeks per year
• Personal learning and development opportunities
• Referral bonus if we hire someone great who you’ve recommended to us
• Spot Rewards
• Employee of the Month and Employee of the Year awards

Duco is committed to inclusivity and provides equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at [e-mail].

Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.