Enterprise Account Manager

Social network you want to login/join with:

Client:

IC Resources

Location:

-

Job Category:

-

EU work permit required:

Yes

Job Reference:

1abe85481eb9

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are seeking an experienced Enterprise Account Manager to join a fast-growing, innovative company in the observability platform space. In this strategic role, you will be responsible for managing key accounts, ensuring customer success, and driving expansion opportunities. You will work closely with cross-functional teams to deliver tailored solutions that meet customer needs and align with business objectives.

Hybrid role in London

Key Responsibilities

• Manage multiple strategic accounts, building long-term relationships and expanding the company's footprint.
• Drive pipeline growth by identifying and nurturing opportunities for renewals, cross-selling, and upselling.
• Collaborate with internal teams to plan, prepare, and execute complex sales cycles.
• Develop strategies to ensure customer growth, satisfaction, and retention, while managing the renewal cycle.
• Communicate the platform’s value proposition to customers through clear presentations and demos.
• Leverage customer adoption data and work with Customer Success to address any factors that could affect renewals.
• Stay informed about the observability market and educate customers on how the company's solutions can benefit their operations.

• 5+ years of experience as an Account Manager or Customer Success Manager in a SaaS company, focusing on cross-selling and account expansion.
• Proven experience managing large enterprise customers with significant annual recurring revenue (ARR).
• Strong sales experience with a track record of exceeding quotas.
• Excellent communication and presentation skills.
• Strong technical background with 2+ years of experience as a Technical Account Manager (advantageous).
• Experience in cloud technologies such as AWS, GCP, or Azure.
• Knowledge of Log Analytics, Monitoring, and APM is a big plus.
• Bachelor’s degree or equivalent professional experience.