Enterprise Account Manager

Global 4; Horsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology services company in Horsham seeks an experienced Enterprise Account Manager to enhance client relationships and grow accounts. The role involves onboarding clients, cross-selling services, and ensuring customer retention. Ideal candidates will have a proven sales background in telecommunications, excellent communication skills, and a proactive approach. Competitive salary plus benefits provided, including shares and extensive time off.

Benefits

Company Shares based on length of service

50% off Broadband & Utility packages

33 days holiday allowance

Death in service benefit

Pension scheme

Qualifications

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining Enterprise accounts.
• Excellent communication skills are essential.

Responsibilities

• Onboard and grow acquired Enterprise clients.
• Cross-sell additional services to existing customers.
• Manage customer relationships to ensure retention.
• Track and develop opportunities in the pipeline.

Skills

Telecommunication/IT solution sales

Managing Enterprise accounts

Exceeding targets

Excellent communication

Self-motivation

Proactivity

Confident client interaction

Financially driven

Job description

Overview

About The Role

OTE: £75,000+ (UNCAPPED, Real-life examples of overachieving)

Hours: 8:30 - 5:30 Monday to Friday

Location: Horsham, West Sussex (Hybrid Roles Available)

Due to a rapid rate of growth, supported by a number of acquisitions, the Global 4 account management division is looking for an experienced Enterprise Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

Responsibilities

• Onboard, grow and develop acquired Enterprise clients through building and delivering strategic account engagement plans.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Support our clients to evolve their technology, from Cloud Telephony to IT Managed Services, to Mobiles & Utilities.
• Managing your base of accounts like your own business, with a focus on retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.

Required Skills & Experience

• Proven experience in telecommunication/IT solution sales.
• Experience in managing and retaining Enterprise accounts, while increasing profitability through cross-selling additional services.
• Proven experience of working with and exceeding monthly & quarterly targets.
• Excellent communication skills.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Who are Global 4?

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• Company Shares, based on length of service.
• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• £250 Bright Ideas Scheme.
• Kudos Employee Recognition Scheme - Including Days Out.
• Buy & Sell holiday allowance scheme.
• Death in service benefit.
• Pension scheme.
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers.
• Friday fridge.
• Company lunches.
• £1,000 Refer A Friend Scheme.
• Fun incentives.
• Paid Charity leave.