Deployment Strategist - Agents

Elyos AI; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary & equity

Wellhub Gold subscription

AI-focused learning & development

Team socials & annual offsites

Private healthcare

Job summary

Elyos AI is seeking a seasoned customer success leader to own enterprise deployments and relationships. You’ll drive multi-region rollouts, be hands-on with our AI agent configurations, and ensure measurable business impact for large customers.

Based at our London HQ, this role involves five days onsite with travel to customers, collaborating with Success, Engineering and the founders to deliver value and scale ongoing engagements.

Qualifications

• 5+ years in a B2B software role with enterprise accounts
• Experience in technical account management or deployment with commercial responsibility
• Confident communicating with directors and C-level stakeholders
• Ownership of renewal, expansion or net revenue retention targets
• Experience delivering complex, multi-phase programmes across teams or regions
• Technical confidence configuring products and reading API responses
• Clear communication with executives and engineers, proactive in a fast-growing startup

Responsibilities

• Own enterprise accounts: lead executive relationships, deployment plans and business reviews
• Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria
• Hands-on with the product: configure agents, test flows, work with integrations
• Prove customer value: track bookings, costs and revenue; guide next phase
• Drive renewals and expansion: own retention and growth across accounts
• Manage account risks and incidents: spot problems early and coordinate responses
• Shape the product: turn customer needs into clear requirements with Engineering
• Build repeatable playbooks: accelerate deployments with reusable patterns

Skills

Enterprise accounts

Customer success

Technical delivery

Commercial ownership

Executive stakeholder mgmt

Renewals & expansion

Cross-functional collaboration

API & integrations

Job description

About Elyos AI

We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.

About Elyos AI

We’re building the next generation of customer service with AI Agents. Our agents answer calls, reply to emails and WhatsApp messages, make bookings, take payments, and operate the CRM in the same way a human would.

We founded Elyos in June 2023 and took part in the Y Combinator S23 batch. Our founders spent four months in San Francisco living and breathing AI. Since then, we’ve been growing revenue ~30% month on month and shipping fast. It’s been wild so far - and we’re just getting started. We recently raised a $13m series A to turbocharge our growth.

The role

Our enterprise customers deploy AI agents across teams, use cases and regions. You’ll own these deployments from initial scope through to launch, adoption and expansion.

You’ll manage our largest accounts, lead complex rollouts and build relationships with senior stakeholders. This combines customer success, technical delivery and commercial ownership. You’ll be hands‑on in the product, configuring agents and making sure they deliver results.

What you’ll do

• Own enterprise accounts: lead executive relationships, deployment plans and business reviews, keeping customers confident and commitments on track.
• Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria and take each agent from pilot to production.
• Get hands‑on with the product: configure agents, test conversation flows, work with integrations and troubleshoot issues.
• Prove customer value: track performance against outcomes such as bookings, costs and revenue, and use the results to guide the next phase.
• Drive renewals and expansion: own retention and growth across your accounts, identify new opportunities and build the commercial case.
• Manage account risks and incidents: spot problems early, coordinate responses and keep stakeholders informed.
• Shape the product: turn customer needs into clear requirements and work with Engineering to remove barriers to scale.
• Build repeatable playbooks: make each enterprise deployment faster and more effective than the last.

What you’ll bring

• 5+ years in customer‑facing B2B software roles, including at least two owning enterprise accounts.
• Experience in technical account management, strategic customer success, implementation or deployment, with commercial responsibility.
• Confidence managing directors and C‑level stakeholders, including through setbacks.
• Ownership of renewal, expansion or net revenue retention targets.
• Experience delivering complex, multi‑phase programmes across teams or regions.
• Technical confidence configuring products, working with integrations and reading API responses, logs and code. Production coding isn’t required.
• Clear communication with both executives and engineers, and the initiative to move work forward in a fast‑growing startup.

Useful but not required

• Experience deploying AI agents, voice AI or LLM‑based products.
• Experience working within customer operations during a rollout.
• Familiarity with CRM, telephony or field‑service integrations.
• Early‑stage startup experience or coding skills.

How we work

• Based at our London HQ near Old Street, five days onsite with travel to customers
• Work closely with Customer Success, Engineering and the founders.
• Hands‑on ownership of customer delivery and commercial outcomes.

Perks & Benefits

• Competitive salary & equity - we are building together, we win together
• Wellhub Gold subscription - access 1000's of gyms and health related activities (inc. GymBox, 1Rebel, F45 etc)
• AI‑focused learning & development - stay ahead of the curve.
• Team socials & annual offsites - cool destinations included (last year we went to Greece!).
• Private healthcare - because your well-being matters.