Enterprise Account Executive, Expand

UserTesting Technologies, Inc.; London; On-site; GBP 50,000 - 100,000; Full time

Job summary

An established industry player is seeking a driven Enterprise Account Executive to manage strategic accounts and drive growth. In this hybrid role, you will leverage your extensive experience in Enterprise SaaS sales to nurture relationships with top brands, ensuring they realize the full value of the platform. You'll collaborate with a talented team and utilize best-in-class sales tools to achieve your goals. This is an exciting opportunity to be part of a passionate group dedicated to transforming how companies understand their customers and enhance their experiences. If you thrive in a dynamic environment and are ready to take on a challenge, we want to hear from you!

Qualifications

• Significant experience in Enterprise SaaS sales with a track record of 6-7 figure deals.
• Ability to nurture customer relationships and identify expansion opportunities.

Responsibilities

• Manage strategic accounts, focusing on growth and expansion.
• Execute end-to-end sales activities and track relevant sales activity.

Skills

Enterprise SaaS sales

Sales process management

Customer relationship management

Analytical skills

Problem-solving skills

Flexibility to travel

Team collaboration

Sales forecasting

Tools

Salesforce

Clari

Outreach

Google Suite

6Sense

ZoomInfo

Job description

Enterprise Account Executive, Expand page is loaded

Enterprise Account Executive, Expand

Apply remote type Hybrid locations London Edinburgh time type Full time posted on Posted 30+ Days Ago job requisition id R-100199

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As our Enterprise Account Executive, Expand, you'll manage a book of strategic and enterprise customers (companies with 5000+ employees and above) with a focus on growth and expansion within the accounts. You’ll be working with some of the world’s greatest brands and you’ll play a key role in continually demonstrating the UserTesting value to existing and new customers.

You'll work closely with Solution Consultants, Renewals, Customer Success and BDRs to accelerate UserTesting’s development. In this role, you will be selling to multiple departments and stakeholders within large companies who are focused on connecting to their customers and gaining real human insights across a full range of experiences. Here are some areas you'll focus on:

1. Overachieve on your annual quota which includes a blend of retained revenue and net new revenue (Expand & Upsell) from a designated territory of existing UserTesting customers by executing a complex, solution-based sales process encompassing multiple customer groups.
2. Articulate and demonstrate UserTesting’s unique business and technical value to the existing UserTesting practitioners, Champion(s) and ultimately Economic Buyer(s).
3. Build advocacy among existing users to drive powerful internal use cases based on clear ROI.
4. Execute end-to-end sales activities, including pipeline generation, lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention.
5. Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise.
6. Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success.
7. Track all relevant sales activity using the company's CRM platform (SFDC).
8. Build a plan to optimise the resources and growth in the region.
9. Direct and communicate feedback for the company and support future solution development.

The Team

Our global Go-to-Market function is a high-performing group of sales professionals across multiple segments. It includes solution consultants, customer success managers, renewals managers, business development, services and is led by an accomplished, global leadership team.

What we're looking for

1. Significant experience of successfully nurturing customers’ success to create an environment where you can identify expansion opportunities for expanded use of the UserTesting platform across the entirety of the customer organisation.
2. Successful track record of success in an Enterprise SaaS sales role executing on 6 and 7 figure deals and exceeding quota performance.
3. You'll need the flexibility to travel to meet prospects at their offices as part of your sales efforts as appropriate and to local UserTesting offices in your region to collaborate with your co-workers (approx. 30% of the time).
4. You believe sales is a process and enjoy working within a structured methodology. We use MEDDPICC as an opportunity and sales qualification/discovery framework.
5. You relish the challenge of managing all aspects of the sales process from New Business Prospecting all the way through to close.
6. Team players who have high levels of Intelligence (IQ and EQ); Are highly coachable - we operate a culture of continuous improvement and career long learning; Have a Character that is strong on resilience, desire to win, grit, determination, and can cope with the lows as well as the highs.
7. You are comfortable with building meaningful relationships with customers such that you have strong Champions for the UserTesting platform and are equally adept at establishing and operating at C level to articulate the full business value of our solution.
8. Experience winning large software and services deals within complex, multi-matrixed enterprises across a variety of industries.
9. Excellent organizational skills and attention to detail with strong creativity, analytical and problem-solving skills.
10. Comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period.
11. We’ve invested a lot in our best of breed Sales/RevTech productivity tools. Show us you are proficient with tools such as Salesforce, Clari, Outreach, Google Suite, 6Sense, ZoomInfo/Cognism and others.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.