Enterprise Account Director, EMEA

Topcon Healthcare Europe; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare technology company in London seeks an Enterprise Account Director to manage strategic enterprise accounts and enhance customer success. The role focuses on onboarding, relationship building, and driving platform value through client insights. Applicants should have over 5 years of experience in account management with a passion for improving healthcare with technology.

Qualifications

• 5+ years in account management, customer success, or project management.
• Experience in managing global enterprise accounts.
• Tech-savvy with ability to translate technical solutions.

Responsibilities

• Build strong relationships as primary contact for enterprise accounts.
• Oversee implementation and onboarding for new clients.
• Conduct regular check-ins and analyze usage data.

Skills

Account management

Customer success

Project management

Interpersonal skills

Technical communication

Education

Bachelor’s degree in Business or Healthcare Administration

Tools

Salesforce

Asana

Jira

Job description

Company Description

Welcome to THINC EMEA, the Topcon Healthcare Innovation Center

THINC is a transformational business unit of Topcon Healthcare, Inc fueled by best-in-class clinical expertise, world-class innovation and research partners, and the Harmony connectivity platform. THINC accelerates innovation in digital health technology to power Healthcare from the Eye, a new approach to health and disease screening that leverages robotic imaging technology, AI image analysis, and the Harmony digital health ecosystem to enable earlier detection and better management of eye and systemic diseases.

Job Description

We are seeking a proactive and organized Enterprise Account Director to manage our strategic enterprise accounts and support long‑term customer success. In this role, you’ll guide clients through onboarding, adoption, and ongoing platform usage to achieve growth, ensuring their goals are not only met but exceeded—while also playing a pivotal strategic role within the company. Though this isn’t a direct sales role, identifying customer needs and uncovering expansion opportunities is essential to drive platform value.

What You’ll Do

• Build strong, long-term relationships as the primary contact for enterprise accounts.
• Oversee seamless implementation, training, and adoption processes for new enterprise clients.
• Develop and manage project plans, tracking milestones and deliverables to ensure timely delivery.
• Collaborate with Product, Engineering, AI, and Support to fulfill customer needs and manage technical escalations.
• Conduct regular check-ins, analyze usage data, proactively solve challenges, and boost customer satisfaction.
• Be the Voice of the Customer by gathering feedback, identify pain points, and collaborate with internal teams to influence product improvements.
• Develop onboarding guides, training materials, and FAQs to support our enterprise clients.
• Facilitate remote consultations and second-opinion capabilities while maintaining privacy and regulatory standards.
• Define and uphold governance standards for enterprise accounts across different regions and teams.
• Spot unmet needs in existing accounts and partner with Product and Sales to drive innovation and expansion.
  
  

Who You Are

• You are someone who wants to make tangible improvements in patient care through technology.
• Desires a role where client insight informs product evolution and organizational standards.
• You have a growth mindset who drives through account success, process improvement, and cross-functional collaboration.
• Assertive and confident, yet pragmatic and composed under pressure.
• Able to drive action and escalate issues when necessary.
  
  

Qualifications

What You Bring

• Bachelor’s degree in Business, Healthcare Administration, or similar.
• Experience in ophthalmology/optometry tech.
• 5+ years in account management, customer success, or project management.
• Experience managing global enterprise accounts.
• Ability to navigate international governance frameworks.
• Exceptional interpersonal and communication skills.
• Tech-savvy – can translate technical solutions clearly.
• Fluent with CRM & PM tools (Salesforce, Asana, Jira).
• Demonstrated ability to build trusted relationships.
• Strong project leadership – managing multiple initiatives and stakeholders.
• Passion for leveraging technology to improve patient care.
  
  

Additional Information

Why Join Us?

If you’re driven by customer success, enjoy orchestrating complex projects, and are passionate about improving healthcare through technology, we want to hear from you! Apply now or connect confidentially with our executive recruitment team.