Enquiry Operations Administrator

TN United Kingdom; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player seeks a dedicated Enquiry Operations Administrator to provide essential administrative support within a dynamic environment. This part-time role involves managing enquiries, supporting report writing, and ensuring compliance with regulations, all while collaborating with a team to enhance student experiences. With a focus on flexibility and hybrid working, you'll have the opportunity to define your work style for the benefit of stakeholders. Join a forward-thinking organization that values inclusivity and innovation, and take the next step in your career with us.

Benefits

25 days annual leave

Salary Sacrifice Retirement Savings Plan

Health and wellbeing services

Professional development opportunities

Flexible working patterns

Qualifications

• Proven experience in administrative roles with a focus on compliance and support.
• Ability to manage enquiries and maintain documentation effectively.

Responsibilities

• Provide proactive administrative support to the Enquiry Handling Operations Manager.
• Manage daily administrative tasks and ensure compliance with regulations.

Skills

Administrative Support

GDPR Compliance

Report Writing

Enquiry Handling

KPI Management

Education

Relevant Administrative Experience

Job description

Enquiry Operations Administrator, Nottingham

Client: Nottingham Trent University

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9376d25721eb

Job Views: 2

Posted: 30.03.2025

Expiry Date: 14.05.2025

Job Description

Support our students at every stage of their journey.

Doing things differently.

Enquiry Operations Administrator

Part time/Permanent - 14.5 hours per week

About the Role

To provide cohesive, proactive administrative support to the Enquiry Handling Operations Manager and the Central Enquiries team in a highly professional and business sensitive manner. Collaboration with other Campus Operations Administrators to ensure a seamless service.

Key duties include managing daily administrative tasks, handling enquiries, supporting report writing, and maintaining the team’s training matrix. Responsibilities also involve reviewing key departmental documents, ensuring compliance with regulations like GDPR, servicing meetings, managing KPIs, and assisting with bookings.

Please note, this is a part-time role only for 2 days a week:

• Monday 8.30am-5pm
• Tuesday 8.30am-4.30pm

Interview date: 20th May 2025

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.

Our Campus Operations team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.

For any informal queries about the role or the Campus Operations team, please contact Nicola Webb (Enquiry Operations Manager) at [emailprotected]

Join Us

• Hybrid working: we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
• Flexibility: take ownership over how you get your work done. We're open to different working patterns and approaches.
• 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more.

Come and be part of our success. Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.