Enquiry Centre Officer

University of Portsmouth; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK university is seeking an enthusiastic Enquiry Centre Officer. This role involves providing outstanding customer service and support for enquiries from students and stakeholders. Applicants should have excellent communication skills and thrive in a fast-paced environment. Hybrid working is available after an initial induction period. Competitive salary and generous benefits are offered.

Benefits

Competitive salary

Generous pension scheme

32–35 days leave plus bank holidays

Family-friendly policies

Staff discounts

Training and development opportunities

Wellbeing programmes

Discounted gym membership

Qualifications

• Experience in a customer-facing role is preferred.
• Strong interpersonal skills to engage with diverse stakeholders.

Responsibilities

• Act as the initial contact for enquiries from prospective and current students.
• Provide timely and helpful information to enhance customer interaction.
• Support continuous improvement of service delivery.

Skills

Outstanding customer service

Proactive mindset

Excellent communication

Ability to work in a fast-paced environment

Job description

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.



Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.



Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.



The Role:

Are you passionate about delivering outstanding customer service? We’re looking for a proactive and enthusiastic Enquiry Centre Officer to join our vibrant University Enquiry Centre.

In this key front-line role, you’ll be the first point of contact for a wide range of enquiries from prospective students, current students, and other stakeholders. Your mission? To provide clear, helpful, and timely responses that make every interaction a positive experience.

You’ll play a vital part in ensuring our service is not only efficient but also continuously improving—always putting the needs of our customers first. With a focus on consistency and quality, you’ll help maintain high standards while supporting the smooth running of our operations.

If you thrive in a fast-paced, people-focused environment and enjoy making a difference through excellent service, we’d love to hear from you!

Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role after a 3 month induction period, and on a rota basis.

Interviews are anticipated to be held 21 August 2025

For an informal discussion about the role please contact Tim Le Comte via email: [e-mail]

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)



Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

Competitive salary, including incremental progression within your scale.
Generous pension scheme.
Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
Family-friendly policies supporting flexible working.
Staff discounts and loyalty schemes.
Staff car parking and discounted public travel.
Excellent training and development opportunities.
Staff wellbeing programmes.
Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
Discounted learning.
Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits


UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.



ED&I Statement:

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.



Please note that this vacancy may be closed earlier than advertised, so early applications are advised.