Enquiry and Disability Support Librarian

University West of England; West of England; On-site; GBP 27,000 - 37,000; Full time

Job summary

An esteemed higher education institution in the UK is seeking an experienced Library Services Manager to lead customer support and manage staff in a dynamic library environment. The ideal candidate will have a passion for high-quality service, experience in library operations, and the ability to foster relationships across departments. This permanent role is based on campus with excellent employee benefits, including generous leave and professional development opportunities.

Benefits

Progressive pay rates

Generous annual leave

Career average pension schemes

Qualifications

• Experience in managing and supervising staff.
• Proven experience in a library environment.
• Ambition to deliver high quality customer service.

Responsibilities

• Provide direct enquiry support for library users.
• Act as a line manager for staff.
• Build and maintain relationships across university services.

Skills

High quality customer service

Staff management and supervision

Library environment experience

Excellent IT skills

Innovative service development

Inclusive support delivery

Tools

MS Office applications

Email

Job description

Overview

This is an exciting opportunity to deliver Library services as part of the Student Service Centre, part of the new Student and Campus Life service. In our Student Service Centre we help students navigate their whole journey, providing a coherent route and common experience for all student enquiries. Offering information and access to services covering all aspects of student life; from academic and learning resources to financial, physical and mental wellbeing through to residential and all other aspects of student life.

Responsibilities

• Provide direct enquiry support for a diverse range of library users both online and in person.
• Based at the Frenchay library with weekly reporting and support at Glenside and Bower Ashton libraries to assist the teams there.
• Act as a line manager for staff, monitoring and allocating work, supporting the induction and training of new staff and carrying out performance development reviews.
• Build and maintain relationships with other colleagues and services across the University to share information and ensure students have the best possible journey.

About you / Qualifications

• Ambitious about delivering high quality customer service.
• Experience of managing and supervising staff and collaborating with others.
• Experience of working in a library environment.
• Excellent IT skills and experience of email, MS Office applications and other digital tools.
• Innovative about change and developing services.
• Passionate about delivering inclusive support and ensuring that students get the best out of university.

Where this role is based

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources. You would also work regularly at our City Campus in Bristol city centre (Bower Ashton Studios, Arnolfini, Spike Island and Watershed) and at Glenside Campus in Stapleton.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from around the globe. Based in Bristol, we offer a wide range of employee benefits including progressive pay rates, generous annual leave, career average pension schemes, retail savings, onsite nursery and opportunities for training and personal development.

Our commitment to diversity

UWE Bristol recognises the power of a truly diverse university community. We celebrate diversity and welcome talented people from all backgrounds. We particularly encourage applications from global majority candidates. We are a Disability Confident employer and welcome applications from people who identify as having a disability. All appointments are made on individual merit.

Further information

If you would like to speak to us to find out more about this role please contact Sandra Clark on 0117 328 2477 or email: [e-mail]. Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. This is a full-time, permanent post, working 37 hours per week.

UWE Bristol is campus-based; this role is campus-based for at least 80 percent of your time, with occasional work from home subject to business need. Salary offers are in line with the University's salary assessment guidelines and based on relevant skills and experience. Right to Work in the UK: evidence of eligibility to live and work in the UK is required. Sponsorship for this role under the Home Office Skilled Worker visa route is not available. If you do not have current right to work in the UK, other visa options may be explored. UWE Bristol does not cover visa or health surcharge costs.