Enquiries Team Leader

SGS; Ellesmere Port; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A leading global testing and certification firm in Ellesmere Port is seeking an Enquiries Team Leader. You will manage customer inquiries, support sales managers, and lead a small team. The ideal candidate has experience in a sales environment, is proficient in Salesforce, and possesses strong administrative skills. Benefits include a performance-related bonus and private medical cover.

Benefits

Performance related bonus

Private medical cover

Competitive pension scheme

Generous Annual Leave

Additional day off for birthday

Qualifications

• Experience in a team leader or senior role in sales environment.
• Ability to manage performance targets effectively.
• Experience in communication across multiple stakeholders.

Responsibilities

• Manage a small enquiries team and monitor customer enquiries.
• Monitor and exceed performance targets.
• Provide support and training on Salesforce.

Skills

Salesforce

MS Office proficiency

Team leadership

Analytical skills

Deadline management

Education

NVQ or similar qualification

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Head Office supports global operations by driving strategy, innovation, and governance across all business lines—ensuring consistent quality, compliance, and performance worldwide.

ROLE OVERVIEW

• Job Title: Enquiries Team Leader
• Job Type: Permanent
• Location: Ellesmere Port (4 days in office, 1 day working from home - after probation completed)
• Hours: 8.30am to 5pm
• Salary: Up to £36,500 DOE

Job Description

Overview:

To manage a small enquiries team, and monitor existing customer enquiries

• Monitor and exceeding performance targets
• Ensure all communication channels are monitored, customer enquiries reviewed and assigned to the correct member of sales
• Conduct a weekly survey and monitoring results
• Being a UK Salesforce Super User, providing support and training on Salesforce functionality
• Supporting sales managers with data in performance reviews.

Qualifications

The ideal candidate for this role is someone who has experience working as a team leader or senior post within a sales environment

You will also have the following:

• Working knowledge in using Salesforce
• Working to tight deadlines and achieving results
• Extensive admin experience - proficient in MS Office
• Experience in dealing with multiple stakeholders
• Relevant analytics or Administrative qualifications such as NVQ
  
  

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.