Enquiries Co-ordinator

OSD Healthcare; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

OSD Healthcare, basé à Hemel Hempstead, recherche un Enquiries Co-ordinator à temps plein. Vous serez responsable de gérer les demandes et réservations, contribuant à l'expérience positive des patients tout en travaillant dans un environnement dynamique. La position offre un salaire compétitif avec divers avantages, y compris des congés et un régime de retraite. Postulez maintenant pour rejoindre une équipe dédiée à l'excellence des soins de santé!

Benefits

33 jours de congés annuels

Régime de retraite contributif

Assurance-vie

Assurance médicale privée

Contributions pour soins oculaires

Plan de vélo au travail

Assistance aux employés

Remises OSDH

Billets de cinéma à prix réduit

Stationnement gratuit sur place

Qualifications

• Bon niveau d'éducation générale avec GCSE (ou équivalent).
• Expérience dans un environnement administratif rapide.
• Capacité à gérer des conversations sensibles.

Responsibilities

• Intercepter et traiter toutes les demandes et références entrantes.
• Convertir les demandes en réservations.
• Travaille sur une base de rotation de 37,5 heures par semaine.

Skills

Administration

Communication

Gestion des demandes

Education

GCSE en Anglais et Mathématiques

Tools

Systèmes CRM

Job description

We have an exciting opportunity an Enquiries Co-ordinator to join our Business Development team based in Hemel Hempstead. You will join us on a full-time, permanent term basis, and in return, you will receive a competitive salary plus benefits.

About Us

At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients.

Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff.

We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients.

Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients.

About The Role

Your responsibilities will include:

• To be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by OSD Healthcare
• The focus of this role is to convert enquires and referrals into bookings
  
  

The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.

About You

The ideal candidate will have the following qualifications, skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Experience of working within a fast-paced enquiries team, hospital admin or call centre/tele sales environment using CRM systems.
• Handling sensitive conversations.
• Administration and clerical experience with ability to process data effectively and accurately and work in a methodical, systematic way.
• Experience of dealing with the public/patients.
  
  

For full details, please refer to the job description and person specification attached.

Benefits We Offer

We are dedicated to making a positive impact on the lives of those around us - for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay - including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

Benefits include:

• 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
• Contributory pension scheme
• Life Insurance
• Private Medical Insurance (upon completion of probationary period)
• Contribution towards eye care
• Cycle to Work Scheme
• Employee Assistance
• OSDH Discount
• Discounted Cinema Tickets
• Free on-site parking
  
  

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for a Certificate of Sponsorship.

Click apply today to be considered for the Enquiries Co-Ordinator role - we would love to hear from you!