Enhanced Support Team Clinical Support Worker (CSW)

Job summary

Are you passionate about the care patients with mental health conditions receive? Would you welcome training to gain insight into mental health conditions and to be a champion for this patient group?

You may want to work in an inpatient setting but find the shift patterns difficult to accommodate around your life outside of work. This role offers flexibility in shift times and patterns to make it work.

We are a newly established team that supports the care of patients with a Mental Health diagnosis and concerns on our Generalist and Specialist Inpatient Wards in the following locations: Norwich, Dereham, Kelling, Wymondham, Swaffham, and North Walsham.

You will work with our teams in NCH&C, our dedicated Mental Health nurse, patients, and their families to deliver care plans that give the best possible patient experience and outcomes.

To support you, you will be able to devise your own working pattern with the team, which does not have to fit with the normal clinical shift patterns. You will be based on a "home" ward but be expected to travel to different locations in Norfolk to support teams with patients that need your expertise. To fulfill the requirements of the role, you will need a full driving license and to be able to make your own travel arrangements. If you wish to claim mileage, having business insurance is essential.

Please note: Previous applicants need not apply.

Main duties of the job

1. To support inpatient teams in geographical locations across Norfolk.
2. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.

About us

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Job description

Job responsibilities

Communication

1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support, and information where required.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team, and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.
5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area.

Please see Job description for full details

Person Specification

Qualifications

Essential

• Education to GCSE level grade 5 in English and Maths or equivalent
• Must hold a UK driving License and have access to a car for the use of work
• Care Certificate and/or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in Care/Health and Social Care

Behaviours

Essential

• Caring Personality
• Sensitive and Tolerant
• Resilient
• Adaptable to different work locations

Desirable

• Adaptable to different work locations

Experience

Essential

• Some previous experience in a nursing/care environment
• Good interpersonal and communication skills

Personal Attributes / Behaviours

Essential

• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Other

Essential

• Able to make own travelling arrangements
• May be required to work in other community hospitals within our trust in order to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Norfolk Community Health and Care NHS Trust
Address
Varied Locations across Norfolk
Norfolk
NR2 3TU
Employer's website