Enhanced Access Services Coordinator

NHS; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job description

Hinckley And Bosworth Medical Alliance Ltd

The Enhanced Access Services Coordinator will play a crucial role in supporting the operational delivery of NHS projects, ensuring the seamless coordination of Primary Care Enhanced Access Services, Out-of-Hours services and other contractual obligations of the Federation.

The post holder will play a vital role in ensuring the day-to-day running of Enhanced Access and other services, ensuring that effective methods are put in place for services to operate efficiently, delivering a high-quality service to patients.

Main duties of the job

The post holder will be highly organised and proactive and can work flexibly in a fast-paced healthcare environment. The post holder must be able to manage competing priorities, provide excellent administrative support and contribute to service development.

The post holder will be a dynamic, self-motivated individual, who is analytical, with excellent communication skills. They should be proactive and organised, with the ability to meet tight deadlines and have a can-do approach to their work.

The post holder will develop strong relationships and engage with a wide range of stakeholders to ensure success. The role will report to the Federation Managing Director and work alongside lead clinicians, Practice Managers, the wider Federation team and external stakeholders.

The right candidate will be confident in using MS Office and in learning new computer systems. Experience in general practice, with a good working knowledge of primary care is desirable but not essential.

About us

Hinckley & Bosworth Medical Alliance Ltd is a successful well-established GP Federation based in West Leicestershire. The Federation represents 12 GP Practices, under three Primary Care Networks within Hinckley & Bosworth and has a real drive, ambition and enthusiasm to be actively involved in the care beyond the traditional surgery front door, ensuring that patients can access high quality, responsive integrated care.

Our Visions and Values are:

• Creating accessible patient centred healthcare
• Delivering better healthcare, closer to home
• Working collaboratively with local services
• Improving lives of patients, carers and practice staff in Hinckley & Bosworth

Job responsibilities

The following are the core responsibilities of the Enhanced Access Services Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Enhanced Access Services Coordinator is responsible for:

• Leading on the Enhanced Access service provision managed by the Federation, which will include:
• Ensuring effective rota management and supporting workforce planning to maintain adequate staffing levels.
• Acting as a key point of contact for internal and external stakeholders, responding to queries professionally and promptly.
• Providing Reception and Secretarial functions including task management and referrals.
• Providing induction training for new starters and ensuring ongoing training is developed and maintained in line with the service provision.
• Booking patient clinics and maintaining waiting lists.
• Ensuring medical equipment is maintained and in good working order.
• Providing comprehensive administrative support for planning, implementation, and evaluation of projects.
• Supporting project coordination, ensuring deadlines and key deliverables are met.
• Developing and maintaining accurate project documentation, reports and databases, ensuring compliance with confidentiality and data governance policies.
• Assisting in the implementation of service improvements, audits, and quality initiatives.
• Supporting the management of contracts and service agreements, ensuring adherence to NHS policies, guidelines and statutory regulations.
• Maintaining an effective filing system and supporting the monitoring and reporting of Key Performance Indicators (KPIs).
• Assisting with risk assessments and incident reporting procedures.
• Managing complaints.
• Promoting a culture of continuous improvement by building and maintaining effective relationships with healthcare providers, commissioners, and other key stakeholders.
• Acting as a liaison between various teams, ensuring effective information sharing and collaboration.
• Communicating operational updates to staff, ensuring clarity and alignment with organisational objectives.

Working Hours

Working days will be Friday, Saturday, Sunday and Monday. This is an office-based position working from different locations:

Friday: 8:00am - 4:00pm (Sapcote Head Office)

Saturday: 7:45am - 5:00pm (The Centre Surgery)

Sunday: 9:45am - 2:30pm (The Centre Surgery)

Monday: 8:00am - 12:00pm (Sapcote Head Office)

There may be occasions that working at alternative sites is required.

Working from home on a Sunday may be an option but will depend on the needs of the business.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Educated to degree level or equivalent

Experience

• Experience of administrative duties
• Experience of working with Multi-Disciplinary Teams
• Experience of working in a healthcare setting / primary care
• Experience in project management
• Knowledge of workforce planning, rota management and service coordination

Other

• Flexibility to work outside of core office hours
• Ability to drive and have access to a car

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to prioritise and manage workload
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to work under pressure
• Ability to follow policy and procedure
• Understanding of NHS governance, data protection and confidentiality requirements
• Experience in presenting business intelligence data / reports
• Experience of using S1 and running reports
• Experience of using EMIS and running reports

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hinckley And Bosworth Medical Alliance Ltd