English Speaking Customer Support Agent

CXFort Ltd.; Newport; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking customer support representatives to assist customers via email, chat, and phone. The role requires previous experience in customer support and fluency in English. Join a vibrant team and enjoy a supportive environment with benefits and opportunities for personal development.

Benefits

Attractive remuneration package

Fringe benefits

Training and personal development

Great work-life balance

Casual atmosphere

Qualifications

• Previous experience in customer support required.
• Fluency in written and spoken English is necessary.
• Additional language skills are an asset.

Responsibilities

• Assist customers by answering email, chat, and telephone queries.
• Call customers to promote campaigns.
• Gather customer feedback.

Skills

Typing skills

Communication

Team player

Multitasking

Working under pressure

Education

University degree or similar qualification

Job description

DESCRIPTION

WHAT WILL YOU BE DOING?

Working on a rotating shift schedule, in this role, you will join a young, energetic team whose main responsibility is to assist customers with queries.

RESPONSIBILITIES

• Assist customers by answering incoming email queries;
• Answering customer queries and gathering customers’ feedback by email, chat, and telephone;
• Calling customers to promote the campaigns to increase engagement.

REQUIREMENTS

• Previous experience in the field of customer support;
• A university degree or similar qualification;
• Have complete fluency in both written and spoken English;
• Having complete fluency in another language will be an asset;
• Be willing to learn and work on a 24/7 shift schedule;
• Experience with escalations and phonecall assistance will be an asset.

SKILLS

• Possess strong typing skills;
• Be an excellent communicator both verbally and in writing;
• Be a great team player;
• Can multitask and work under pressure.

OFFER

WHAT SHOULD YOU EXPECT?

• A casual atmosphere with a supportive, community-driven environment;
  
• A safe work environment.
• Great work-life balance.
• Teamwork and collaboration.
• Training and personal development.
• An attractive remuneration package.
• Fringe benefits.

INTERESTED?

If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert.

All applications will be acknowledged and treated with maximum confidentiality.