English, linguistics degree, tech savvy - Client focused work experience, C London, £27K

Angela Mortimer Plc- W1D; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An innovative technology client is on the lookout for a dynamic Case Manager to join their vibrant team in London. In this engaging role, you will serve as the primary contact for clients, offering consultative advice on various software services. Your responsibilities will include gathering feedback, upselling services, and collaborating closely with cross-functional teams to ensure seamless service delivery. This position is ideal for a tech-savvy individual eager to learn and adapt in a fast-paced environment. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a collaborative office culture. If you're ready for an immediate start and a rewarding challenge, this role is for you!

Qualifications

• Excellent verbal and written communication skills are essential.
• Proven track record in a client-facing or professional services role.

Responsibilities

• Act as the main point of contact for clients, providing consultative advice.
• Liaise with senior clients, upselling and troubleshooting as required.

Skills

Verbal Communication

Written Communication

Attention to Detail

Time Management

Client Management

Adaptability

Education

English-based degree or relevant experience

Tools

Microsoft Office

Job description

10-12M CONTRACT

Our technology client is seeking a client-focused Case Manager to join their office of approx 160pp, working within a collaborative team.

Acting as the main point of contact for clients, you will provide consultative advice in relation to all aspects of various software services, including the collation of transcription, equipment, and logistics requirements.

You will liaise directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required, and gathering feedback.

This is a varied role requiring a tech-savvy, fast learner who will quickly develop a knowledge of their software and its uses, being able to advise as appropriate.

You will also be liaising closely with other teams (Business Development, Production, Software Engineering, and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.

THE PERSON

Bright and engaging, with a willingness to learn and use initiative.

1. Have excellent verbal and written communication skills (English-based degree or relevant experience).
2. Strong attention to detail, time management, and the ability to juggle tasks, adapt, and work under pressure.
3. Be proficient in Microsoft Office applications.
4. A team player with a flexible attitude to meet the changing needs of the business and clients.
5. Proven track record in a client-facing or professional services role (corporate).

Hybrid working: 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.

IMMEDIATE START