Engineering Underwriter 12 Month FTC

Arthur; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A financial services company in Birmingham is seeking an individual to manage customer interactions and underwriting processes. The successful candidate will demonstrate strong internal collaboration, the ability to foster relationships, and possess solid underwriting knowledge. This role focuses on delivering excellent customer service and effectively managing workloads, offering competitive benefits and a dynamic work environment.

Responsibilities

• Handle straightforward cases end-to-end with intermediaries and customers.
• Make effective underwriting decisions to ensure efficiency.
• Build relationships with intermediaries to align with company objectives.
• Manage personal workload for timely task handling.
• Contribute ideas for system and process improvements.

Skills

Collaboration skills

Relationship building

Underwriting knowledge

Decision-making

Communication skills

Customer service

Task prioritization

Job description

Key Responsibilities

• Work directly with intermediaries and customers, handling straightforward cases end-to-end to deliver joint business plans aligned with company strategy.
• Make effective on-site underwriting decisions within delegated authority to ensure work is completed efficiently.
• Build and maintain strong relationships with intermediaries, balancing their needs with company objectives to deliver sustainable, profitable growth.
• Organise and manage personal workload to ensure timely and accurate handling of the team’s tasks.
• Contribute ideas to improve systems, processes, and team effectiveness.
• Take ownership of customer enquiries and allocated correspondence.
• Identify and pursue business opportunities, involving colleagues where appropriate.
• Act as a point of contact for allocated intermediaries/customers, escalating complex issues when necessary to maintain high service levels.
• Collaborate openly across all business lines and functions to support shared goals.
• Support conduct standards that deliver the best outcomes for customers and policyholders.
• Understand and follow escalation routes and governance responsibilities relating to conduct risk.

Knowledge & Skills

• Strong internal collaboration skills, working effectively with colleagues across underwriting, claims, sales, and leadership teams.
• Proven ability to build and sustain external relationships with intermediaries and customers.
• Solid underwriting knowledge appropriate to the role.
• Ability to interpret and apply management information to decision-making.
• Willingness and capability to learn and work within established systems and processes.
• Strong communication and interpersonal skills.
• Commitment to delivering excellent customer service.
• Skilled in prioritising tasks and managing workload effectively.