Engineering Technical Support Apprentice

TN United Kingdom; Rochdale; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the security sector is offering an exciting apprenticeship opportunity in Engineering Technical Support. This role provides hands-on experience in testing and supporting high-end security systems. As an apprentice, you will work closely with engineers and customers, tackling technical queries and learning the intricacies of product installation and maintenance. With comprehensive training and the potential for career progression to a Senior Technical Support Engineer, this position is perfect for a motivated individual eager to develop their skills in a supportive environment.

Qualifications

• GCSE grade C/4 or above in English and Maths is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Support engineers and consumers with technical queries.
• Test and develop new products with Tech Support Engineers.

Skills

Organisational Skills

Teamwork

Time Management

Willingness to Learn

Education

GCSE in English

GCSE in Maths

Job description

Engineering Technical Support Apprentice, Rochdale

Client: GJD Manufacturing Limited

Location: Rochdale

Job Category: Other

EU work permit required: Yes

Job Reference: 53a3758ae900

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

About this opportunity

GJD specialises in the security industry, providing high-end detention and lighting systems. In this role, you will learn how these devices work to support third-party providers and end users with technical queries, as well as testing the products.

A typical day would include:

• Working with GJD engineering to define and test solutions
• Proposing solutions to field engineers and customers over the phone
• Dealing with engineers and consumers experiencing problems during installation or maintenance of GJD products
• Communicating via phone or email with engineers and consumers
• Supporting Tech Support Engineers in testing and developing new products and supporting their rollout

What you could go on to do:

Once fully qualified, you can support the business in various areas and further develop under the Senior Technical Support Engineer. Progression will be offered to the right candidate.

How you will be supported:

Full and extensive training is provided for all aspects of the job.

What will happen next:

If your CV is selected, you will be invited to an interview where you can:

• Learn more about this vacancy
• Discuss any required training
• Ask questions

This will be followed by an onsite interview or job trial at the business site.

How you could get there:

If using public transport, visit the Journey Planner to see your options and travel time.

What you should have to apply

GCSE grade C/4 or above in English and Maths is preferred, or the ability to work at this level.

Personal Qualities

• Friendly
• Curious
• Pragmatic approach

Skills

• Good organisational skills and ability to work independently
• Ability to work alone and as part of a team
• Good time management skills
• Willingness to undertake training