Engineering Systems Support Engineer

JCB; Rocester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Onsite gym

Medical and dental care

Cycle to Work Scheme

Rewards Hub discounts

Job summary

The Engineering Systems Support Engineer at JCB within Group IT ensures global deployment, maintenance and support of engineering software across the business. You will be the first point of contact for applications like Teamcenter, NX, and Altair, delivering projects and BAU support worldwide.

You should have a IT or Engineering degree, 5 years’ experience in Engineering Systems support, and the ability to attain UK Security Check clearance.

Qualifications

• Degree in IT or Engineering.
• 5 years’ experience of Engineering Systems support.
• UK Security Check (SC) clearance possible.
• Hands-on background with application and/or hardware support.
• You are a proactive team player with a drive to learn.

Responsibilities

• Day-to-day running and monitoring of Engineering Systems; generate reports and analyze performance.
• Fault finding to root cause using industry methods.
• Deploy and upgrade engineering software to global teams.
• Provide 2nd and 3rd line support for Engineering applications.
• Support infrastructure tasks and application monitoring with IT teams.
• Create and test SCCM packages for engineering apps.
• Monitor licensing and access across applications.
• Gather requirements for system development and support.
• Coordinate testing and deliver project sign-off with Engineering Leaders.

Skills

Root cause analysis

2nd/3rd line support

System monitoring

Cross-functional collaboration

Education

Degree in IT or Engineering

Tools

Siemens Teamcenter

SCCM

Job description

Salary: Competitive Salary

Contract Type: Full Time

Working Pattern: Permanent

The Opportunity – Engineering Systems Support Engineer

About the role

The Engineering Systems Team, within Group IT, are responsible for ensuring that JCB has the correct software applications to support our Engineering Teams deliver the scheduled programs through to completion.

The Engineering Systems Support Engineer role, within Group IT, is a critical function within the JCB business. It is the controller of all Global Engineering Software at the point of use.

You are the first point of contact for global application support for Teamcenter (RAC and AWC), NX, Altair, Doors, Zuken, Automation Studio, Visualisation, etc.

You will manage the Engineering application deployments and maintenance for JCB globally. The Engineering application development, server support and monitoring are critical to the business, as JCB has fully globalised the Engineering applications.

You will work with the Global Engineering Systems Team, IT colleagues, internal stakeholders and third parties to deliver the required Engineering Software support, development, configuration and upgrades.

You will play a crucial role within the Engineering Systems Team, who have resolved over 8,000 support calls in the last 12 months. You will plan and manage your activities to deliver new projects as well as business as usual support of applications in this varied role. The role gives the opportunity to develop and gain exposure on a global scale.

What does this role involve day to day?

• Day-to-day running and monitoring of Engineering Systems – generate reports, analyse and interpret application performance, identify potential system improvements and close out identified problems.
• Ability to fault find to root cause using industry recognised methods and techniques.
• Identification, configuration and deployment of new functionality, applications and upgrades of Engineering Software to the global engineering teams.
• Management and support of the applications shared on the Group Engineering Application website.
• Provide 2nd and 3rd line support for the Engineering applications.
• Provide support to the Infrastructure Team on Engineering Systems server infrastructure, processes, scheduled tasks and application monitoring.
• Create, Manage and Test SCCM packages associated with the Engineering applications.
• Monitor and report on licensing, account access and use across the Engineering applications.
• Gather requirements and justification for system development and support for the Engineering applications.
• Participate, coordinate and document existing and future Engineering applications through testing programs to generate justification and deliver project sign-off with the Engineering Leaders.

This will be suited to you if…

• You have a Degree in IT or an Engineering discipline.
• You have 5 years’ experience of Engineering Systems support.
• You can attain UK Security Check (SC) clearance.
• You have a technical hands-on background with Application and/or Hardware support.
• You are a keen, self-starter with aptitude to learn and be a great team player.

It would be further advantageous if you have Siemens Teamcenter experience in some applications such as Classification / Query Builder / Preference Management / AWC / Tc Reporting & Analytics, but training would be available for this and the other applications and disciplines

What's in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email [e-mail], and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.