Engineering Support Manager

Wallace Hind Selection LTD; East Midlands, Leicester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player seeks an Engineering Support Manager to provide technical support and manage projects within the food processing machinery sector. This hybrid role involves enhancing service and after-sales revenue while setting up machine trials and demonstrations for clients. The ideal candidate will have a strong background in mechanical engineering and experience in technical support roles. Join a close-knit team environment that values diversity and fosters inclusion, offering a positive atmosphere for all employees.

Benefits

Annual bonus

Choice of company car or car allowance

5% Pension

Qualifications

• Proven track record in technical support or after-sales roles.
• Experience within a packaging or process machinery supplier.

Responsibilities

• Provide technical support to enhance service and after-sales revenue.
• Manage projects with supplier teams and run machine trials.

Skills

Technical Support

Project Management

Mechanical Engineering

Client Demonstrations

Education

Mechanical Engineering Qualification

Job description

An unusual role involving giving technical support to colleagues, clients, and suppliers to increase service and after sales revenue (60%), some project management (25%), and setting up and running machine trials and demonstrations with clients (15%) for a multi-agency supplier of food process machinery sold into the food industry.

BASIC SALARY: up to GBP50,000 Base

BENEFITS:

• Annual bonus to earn circa GBP5,000
• Choice of company car or car allowance
• 5% Pension

LOCATION: Office based near Stamford, so should be commutable to Stamford

COMMUTABLE LOCATIONS: Peterborough, Leicester, Lincoln, Nottingham, Northampton

JOB DESCRIPTION: Engineering Support Manager

This role is a hybrid position involving providing technical support to colleagues, clients, and suppliers to enhance service and after sales revenue, project management working with supplier project teams, and setting up and running machine trials and demonstrations with clients.

It is primarily office-based, but travel to client sites in the UK & Ireland (1-2 days per week once fully trained) and to suppliers with clients for trials and demonstrations (7-10 days per quarter) is expected.

PERSON SPECIFICATION: Engineering Support Manager

You should have a proven track record in technical support or after-sales roles within a packaging or process machinery supplier to the food processing industry. You must be a qualified Mechanical Engineer, commercially aware, and experienced in small business environments.

THE COMPANY:

A well-established, privately owned, successful, and profitable multi-agency supplier of a wide range of food process machinery to the food industry. The company values a close-knit team environment and offers a positive working atmosphere.

INTERESTED? Please click apply. You will receive an acknowledgment of your application.

Wallace Hind Selection, alongside our client, embraces diversity, champions equality, and fosters inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection is the recruitment partner for our client.

REF: MPH18109, Wallace Hind Selection