Engineering Services Manager

NHS Golden Jubilee; Glasgow; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An excellent opportunity awaits as a Digital Engineering Manager at a forward-thinking health organization. This pivotal role involves overseeing the Digital Service Desk and Customer Support Teams, ensuring alignment with strategic objectives and delivering exceptional service levels. Your expertise in IT Service Management and strong leadership skills will be crucial in maintaining the continuity of patient care. Join a diverse and inclusive team that values flexible working options and is committed to making a positive impact in the community.

Qualifications

• Educated to Degree level in a relevant IT computing subject.
• Experience in leading a technical team.

Responsibilities

• Manage and support Digital Services within the Board.
• Ensure effective operation of the Digital Service Desk and Customer Support Teams.

Skills

IT Service Management

Problem Solving

Communication Skills

Team Leadership

Education

Degree in IT Computing

Job description

An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University National Hospital. As the Digital Engineering Manager you will play a key technical role in the management & support of the Digital Services within the Board. The Board comprises of the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel.

The post holder will ensure the streamlined and effective operation of the Digital Service Desk and Customer Support Teams working within the ITIL Service Management Framework and good IT Asset Management practise, in alignment with the business and strategic objectives defined in the NHS Golden Jubilee Digital Strategy.

The post holder will plan, co-ordinate and supervise activities within these teams and will work closely with the Head of Digital Operations and other IT senior management to ensure the successful delivery of all Customer Support Services in line with Service Level Agreements (SLAs).

The services provided by the post holder and team have a direct and immediate impact on the continuity of patient care to NHS Golden Jubilee.

Applicants must be educated to Degree level in a relevant IT computing subject or demonstrate relevant experience in leading a technical team, as well as a detailed knowledge of IT Service Management methodologies. Excellent problem solving and communication skills are essential, in addition to working well as part of a larger team.

NHS Golden Jubilee is open to considering flexible working options for this role.

This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Details on how to contact the Recruitment Service can be found within the Job Pack.