Engineering Services Manager

Opportunity at NHS Golden Jubilee University National Hospital

An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University National Hospital. As the Digital Engineering Manager, you will play a key technical role in managing and supporting the Digital Services within the Board, which includes the Golden Jubilee University National Hospital, Research Institute, Innovation Centre, and Conference Hotel.

The post holder will ensure the streamlined and effective operation of the Digital Service Desk and Customer Support Teams, working within the ITIL Service Management Framework and adhering to good IT Asset Management practices. This will be aligned with the business and strategic objectives outlined in the NHS Golden Jubilee Digital Strategy.

You will plan, coordinate, and supervise activities within these teams and work closely with the Head of Digital Operations and other IT senior management to ensure the successful delivery of all Customer Support Services in accordance with Service Level Agreements (SLAs).

The services provided by this role have a direct and immediate impact on the continuity of patient care at NHS Golden Jubilee.

Qualifications and Skills

• Educated to Degree level in a relevant IT computing subject or demonstrate relevant experience in leading a technical team.
• Detailed knowledge of IT Service Management methodologies.
• Excellent problem-solving and communication skills.
• Ability to work well as part of a larger team.

Additional Information

• NHS Golden Jubilee is open to considering flexible working options for this role.
• This vacancy may close early if a high volume of applications is received, so please apply early to avoid disappointment.
• We are committed to inclusive recruitment practices. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support during the recruitment process, please refer to the job pack for more information.
• We encourage applications from all sections of the community and promote a culture of inclusion. We are proud of our diverse workforce.
• Details on how to contact the Recruitment Service can be found within the Job Pack.