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Engineering Services Account Manager

Briggs Equipment UK

Glasgow

On-site

GBP 42,000 - 50,000

Full time

4 days ago
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Job summary

A leading equipment management firm in Scotland is seeking an Engineering Services Account Manager to manage customer relationships and drive revenue growth. You will ensure compliance with engineering standards and collaborate across departments to enhance service delivery. Ideal for candidates with strong communication and IT skills, offering competitive salary and career development opportunities.

Benefits

Future development and career opportunities
Contributory pension scheme with employer contributions
Profitshare bonus based on business performance
Paycare and eyecare health scheme
High street discounts

Qualifications

  • Significant experience of organizing and prioritizing a demanding workload.

Responsibilities

  • Manage and develop strong relationships with customers.
  • Track and communicate contract performance using KPIs.
  • Ensure compliance with engineering standards and regulations.

Skills

Effective communication skills
Strong IT skills including Microsoft Office and Power Bi

Job description

The Opportunity: Engineering Services Account Manager

Contract: Permanent

Location: Scotland (National)

Start date: 1st Jan 2026

Salary: £42,000 - £50,000

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

  • Actively identify and escalate safety concerns related to Briggs or customer operations, ensuring prompt resolution through the appropriate channels.
  • Manage and develop strong relationships with an assigned portfolio of customers, focusing on all contract types and revenue streams.
  • Collaborate effectively across departments-including CCM, Credit Control, Engineering Managers, Engineers, and Service Centres-to streamline processes, increase service income, and enhance customer satisfaction.
  • Provide technical sales support for Plant and Groundcare products, assisting both customers and the Engineering Manager.
  • Identify and pursue growth opportunities by increasing the share of customer spend across all services and products.
  • Respond professionally to tender enquiries across multiple platforms, positioning Briggs Equipment as the preferred supplier in the sector.
  • Build and maintain strong stakeholder relationships at all customer levels to drive revenue growth and ensure exceptional service delivery.
  • Ensure full compliance with engineering standards, health and safety regulations, and audit requirements in partnership with the Engineering Manager and Engineering Services team.
  • Track and communicate contract performance using BE Portal KPIs and Power BI reports to maintain transparency and support customer satisfaction.
  • Promote and expand Truckcare contracts, targeting both existing and potential customers to grow the active fleet park.
  • Champion continuous improvement initiatives, contributing to the ongoing enhancement of business unit performance.
  • Foster a positive and inclusive work environment, supporting Briggs' ambition to be recognised as an employer of choice.
  • Support talent development and succession planning, working with the Engineering Manager to identify and mentor future leaders through structured Briggs development programmes.
What will help you to excel in this role:

  • Significant effective communication skills
  • Substantial experience of organizing and prioritizing a demanding workload
  • Remove - Significant line management experience
  • Add - Strong IT skills including Microsoft Office, Power Bi
What you can expect from us:

  • Future development and career opportunities
  • Contributory pension scheme with employer contributions up to 6%
  • Profitshare bonus based on business performance
  • Paycare and eyecare health scheme
  • High street discounts
What's next

  • If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
  • Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
  • If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
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