Engineering Service Scheduler — Dynamic Admin Role

RGB Network; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Office-based in Clapham

Job summary

RGB Network in London is seeking a diligent Service Desk Administrator to join our busy team in Clapham. You will play a key role in supporting engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional service.

The ideal candidate is highly organised, proactive, and comfortable communicating with engineers, customers and internal teams in a fast-paced environment.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating by telephone and email.
• Comfortable working in a busy, fast-paced service environment.
• Able to prioritise multiple jobs and changing schedules.
• Proactive and able to solve problems quickly.
• Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
• Professional and confident when dealing with customers and engineers.
• A strong team player who can also work independently.
• Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.

Responsibilities

• Schedule and coordinate engineers across London.
• Allocate planned maintenance, servicing and reactive jobs to engineers.
• Manage and update the engineers' daily schedules.
• Liaise with engineers throughout the day to ensure jobs are completed on time.
• Contact customers and residents to arrange appointments and access.
• Manage incoming service requests and allocate jobs appropriately.
• Monitor outstanding and completed works.
• Update the service management system with job details and engineer information.
• Ensure engineers have the correct job information and access details.
• Follow up outstanding jobs, reports and paperwork.
• Assist with organising PPM and servicing schedules.
• Communicate changes to engineers and customers promptly.
• Deal with general customer and service enquiries.
• Assist with invoicing, purchase orders and general administration where required.
• Maintain accurate records and filing systems.
• Produce basic reports and spreadsheets.
• Support the Service Manager and wider operations team with day-to-day administration.
• Ensure a high level of customer service is maintained at all times.

Skills

Highly organised

Attention to detail

Communication skills

Time management

Proactive problem solving

MS Office

Team player

Independent worker

Tools

Microsoft Outlook

Microsoft Excel

Job description

RGB Network in London is seeking a diligent Service Desk Administrator to join our busy team in Clapham. You will play a key role in supporting engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional service.

The ideal candidate is highly organised, proactive, and comfortable communicating with engineers, customers and internal teams in a fast-paced environment.