Engineering Scheduler

JR United Kingdom; Stockport; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading biopharmaceutical service provider is seeking an Engineering Scheduler based in Stockport or remotely. This role requires exceptional organisation and customer service skills to manage scheduling for field engineers. The successful candidate will ensure timely completion of service activities and maintain strong customer relationships. Ideal for candidates with a background in scheduling or administration, and strong time-management skills. Competitive salary and benefits are offered in a supportive team environment.

Benefits

Continuous training and career development

Competitive salary and benefits package

Supportive team environment

Qualifications

• Strong ability to prioritise and multitask in a dynamic environment.
• Proven track record in scheduling and administration roles.
• Ability to work independently with minimal supervision.

Responsibilities

• Schedule field engineers for preventative maintenance and urgent repairs.
• Act as first point of contact for service-related queries.
• Ensure service activities are completed on time and to high standards.
• Maintain accurate service records and inventories.

Skills

Time-management skills

Excellent communication skills

Proficiency with Microsoft Office

Adaptability

Education

Scientific or engineering qualifications

Tools

Smartsheet

SAP CRM

Job description

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Engineering Scheduler - Stockport/Remote, UK

We are seeking a dedicated and proactive Engineering Scheduler to join a growing team supporting major biopharmaceutical organisations across the UK. This is a dynamic, customer-focused role where you'll play a vital part in delivering exceptional service through effective scheduling, coordination, and administration. The role will be for a minimum of 12 months but highly likely to be extended after that time. This is a hybrid position working from home and the office.

What You'll Do:

Coordinate Onsite Services: Schedule field engineers for preventative maintenance and urgent repair visits.

Customer Service Champion: Act as the first point of contact for contract and service-related queries, maintaining strong relationships with customers and vendors.

Administrative Excellence: Handle daily administrative tasks including quotations, purchase orders, cost reconciliation, and documentation.

Service Monitoring: Ensure service activities are completed on time and to a high standard, minimising disruption to the customer.

Data & Asset Management: Maintain accurate service records and inventories using tools like Smartsheet and SAP CRM.

Vendor & Compliance Support: Schedule inductions, manage vendor documentation, and support adherence to customer-specific requirements.

KPI Tracking: Monitor and report on key performance indicators to support continuous improvement in service delivery.

What You'll Bring:

Strong and time-management skills.

Proven ability to prioritise, multitask, and adapt quickly to changing demands.

Excellent communication skills - both written and verbal.

A team player with a positive attitude and customer-first mindset.

Proficiency with Microsoft Office and CRM/call management systems.

Ability to work independently with minimal supervision.

Previous experience in scheduling, coordination, or administration roles (ideally in a technical or scientific setting).

Scientific or engineering qualifications are a plus.

What's on Offer:

The opportunity to contribute to impactful work supporting the life sciences industry.

A supportive and collaborative team environment.

Continuous training and career development opportunities.

Competitive salary and benefits package.

If you're highly organised, customer-focused, and ready to make a difference-please apply today!