Engineering Scheduler

Vickerstock; Belfast; On-site; GBP 29,000 - 34,000; Full time

Job summary

An established company in the Northern Ireland Food and Drink sector is seeking an Engineering Scheduler. In this role, you will manage the scheduling activities of the service engineering team, respond to customer inquiries, and ensure the timely completion of maintenance activities. Ideal candidates will have experience in a similar role, strong communication skills, and a dedication to exceptional customer service.

Benefits

Health Care

Life Insurance

Professional Training

Qualifications

• Experience within a similar role is ideal.

Responsibilities

• Manage all scheduling activities of the service engineering team effectively and efficiently.
• Respond to customer callouts to agreed service levels.
• Complete all preventative maintenance activities as scheduled.
• Liaise with new customer accounts to plan installation and training activities.
• Create, implement and review daily route plans.

Skills

Good communication skills

Exceptional customer service

Job description

Engineering Scheduler
Monday - Friday
£29k
Belfast
Health Care
Life Insurance
Professional Training

Vickerstock are working in partnership with a household name within the North Ireland Food and Drink sector to assist them with the recruitment of an Engineering Scheduler.

You will work in conjunction with a highly motivated and skilled Service Department offering installation, service, commission, warranty and customer care.

Our client put the highest value on delivering the best service possible to their customers.

You will be an expert on all aspects of their tools and equipment. All training will be provided to ensure you are.

Your responsibilities as an Engineering Scheduler;

• Effective and efficient management of all scheduling activities of the service engineering team.

• Responding to customer callouts to agreed service levels.

• Completion of all preventative maintenance activities to schedule.

• Liaise with new customer accounts to plan installation and training activities in line with customers' site opening plans.

• Create, implement and review daily route plans to ensure maximum team efficiency.

• Prioritise and plan workshop repairs and refurbishments.

• Develop, implement and review engineering pre-installation guides for customers.

• Respond to all customer calls in a timely manner to ensure high levels of customer satisfaction.

• Liaise between customer and engineering/training teams on large projects ensuring timely and accurate scheduling and communication in relation to progress and completion of projects.

• Log of all engineering jobs on our Field Service Systems and maintain all data fields to ensure efficient operation of systems.

• Identify opportunities to up-sell service plans to customers who own their own equipment.

• Produce and provide reports as required.

As an Engineering Scheduler, ideally you will have

• Ideally, experience within a similar role.

• Good communication skills

• The ability to provide exceptional customer service.

What we hope you will do next;

Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page - 02890 313720

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As an experienced specialist senior engineering and manufacturing recruitment professional with 5 years' experience; I personally specialise within the recruitment of Service Engineers at all levels across Ireland.

If you are interested in this vacancy, or work within Engineering / Manufacturing in Ireland, then please apply with your CV to me for consideration - (You can also find and connect with me on LinkedIn)