Critical Services Supervisor

CBRE; Farnborough; On-site; GBP 45,000 - 60,000; Full time

Job summary

CBRE Data Centre Solutions is seeking a Critical Services Supervisor in Farnborough to lead the service delivery and management of subcontractor maintenance and extra works.

You will work with the Data Centre Manager and Operations teams to schedule Planned Preventative Maintenance, approve subcontractor invoices, and maintain CBRE documentation and safety records on a complex site.

Qualifications

• Electrical qualification – 18th Edition is required.
• HVAP/Qualifying Supervisor experience is required.
• Sound knowledge of Building Services in a Critical Environment.
• Experience managing subcontractors and supply chain partners.
• Experience in policies and systems such as H&S, QA, environmental and corporate compliance.

Responsibilities

• Line management of two direct reports.
• Set goals and objectives; assign Training and Development Plans.
• Perform Performance Management and Succession Planning.
• Audit self-delivered Planned and Reactive works; manage subcontractor works.
• Ensure SSoW adherence for subcontractor tasks; CBRE documentation compliance.
• Coordinate with CAFM Team on PPM scheduling and approvals.
• Maintain site logbooks and ensure statutory records are up to date.
• Liaise with Client representatives, contractors and customers to ensure professional service.

Skills

Electrical qualification

HVAP/Qualifying Supervisor

Critical environment knowledge

Subcontractor management

H&S/QA compliance

Multi-site coordination

Contractor relations

Record keeping

Education

Electrical qualification - 18th Edition

HVAP/Qualifying Supervisor certification

H&S qualification (desirable)

Job description

Job Title: Critical Services Supervisor

Business Sector: Data Centre Solutions, Critical Environment

Location: Farnborough

Company Profile

CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.

Job Purpose

CBRE Data Centre Solutions (DCS) delivers fully integrated real estate, facilities and technology solutions for data centre owners, occupiers, and investors across the globe. As a dedicated business line within CBRE, DCS is dedicated to solving complex challenges within every stage of the data centre lifecycle. Whether you are looking to develop, build, buy, sell, or manage and modernise one data centre or an entire portfolio—DCS can help your priorities succeed with certainty. CBRE Data Centre Solutions (DCS) is part of the Global Workplace Solutions division, which provides integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to CBRE and its client. We encourage new ways of working, driving innovation, whilst always living to our RISE values : Respect Integrity Service Excellence

Key Areas

• Reporting to the Data Centre Manager, The Critical Services Supervisor is responsible for the service delivery and management of subcontractor maintenance & extra works at Cody Park (MA/EW)
• Working with the Data Centre Manager, Ensure Planned Preventative Maintenance (PPM) plans are in place and scheduled services are delivered to that plan.
• Work closely with the Operations Supervisor & Shift Managers to ensure Sub‑contractor works are scheduled and completed in accordance with documented procedures.
• Communicate resource availability daily to the Data Centre Manager, Operations Supervisor and CAFM Co‑ordinator.
• Act as the initial point of contact for all subcontractor related tasks and corrective work to the client’s service desk team (ASD) and Chief Engineer.
• Maintain CBRE subcontractor logbook records & E permit documentation, ensuring annually all documentation is accurate and complies with CBRE QHSE Contractor procedures.
• Undertake assurance checks of subcontractor works, confirming work undertaken aligns to the agreed scope of services. On a weekly basis approve the invoicing and billing of subcontractor extra works in collaboration with the Data Centre Manager and Contract Support team.

Key Responsibilities

• Line Management responsibility of two direct reports
• Setting of goals and objectives
• Assignment of Training and Development Plans
• Performance Management and Succession Planning
• Audit of self-delivered Planned and Reactive works
• Management of Subcontractor planned and corrective works.
• Review of maintenance reports and raising corrective works.
• Change management responsibility, notifying the client with new or deferred works.
• Manage Supply Partner performance meetings and Action Tracker.
• Ensure all SSoW are adhered to for all subcontractor tasks.
• Undertake CBRE Dynamic Risk Assessment for all in‑house tasks.
• Conduct assurance checks and audits of subcontractor extra works and documentation.
• Liaise with CAFM Team on PPM scheduling and alignment, assisting with the review and submission of Annual PPM Planners.
• Liaise with Shift Managers on upkeep of site Logbooks, ensuring statutory compliance records are maintained.
• Having a good working knowledge of health and safety legislation bringing any non‑compliance concerns to the attention of the Datacentre Manager.
• Liaise positively and professionally with Client representatives, contractors, and customers.
• Ensure compliance with relevant legislation.
• Ensure a professional image of the company is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted.
• Carry out any other duties deemed reasonable by the line manager.

Skills, Knowledge And Experience

• Electrical Qualification - 18th Edition
• Previous experience as HVAP/Qualifying Supervisor
• Sound knowledge of Building Services in a Critical Environment
• Management experience in dealing with sub‑contractors and supply chain partners.
• Demonstrate previous responsibility in managing policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislation and standards.
• Able to co‑ordinate and manage multiple works, end-to-end across a diverse and complex site.
• Proven track record in the development of positive contractor / client relations and communications.
• Work within agreed systems and processes and maintain accurate records.
• Valid H&S qualification is desirable

Person Specification

• Be someone who remains calm under pressure.
• Be confident in making decisions and follow up with action, achieving objectives by motivating and working through others.
• Continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience.

Our mission

To build a world‑class business through exceptional service and exceptional people

RESPECT

We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.

INTEGRITY

No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.

SERVICE

We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.

EXCELLENCE

We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward‑thinking professionals who create a significant impact in the industry. Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.