Engineering Operations Manager

ZipRecruiter; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Manager of Engineering Operations to oversee critical infrastructure in their data center. The successful candidate will manage teams, ensure operational excellence, and uphold safety standards. This role offers an exciting opportunity to contribute significantly during a growth phase within a supportive, innovative environment.

Benefits

Supportive and inclusive work environment

Numerous development opportunities

Qualifications

• Strong experience in mission-critical mechanical & electrical environments.
• Knowledge of key infrastructure components of data centers.
• Ability to read and work with electrical and mechanical diagrams.

Responsibilities

• Oversees mechanical/electrical operations and maintenance in data centers.
• Leads and mentors engineering teams and coordinates maintenance efforts.
• Acts as escalation point for incidents and ensures compliance with safety standards.

Skills

Leadership

Mentoring

Communication

Customer management

Adaptability

Education

Bachelor's degree in a technical/engineering field

Tools

ITIL

ServiceNow

Job description

Job Description

Your role

The Manager of Engineering Operations (MEO) oversees all aspects of the site’s critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/external customers. The MEO provides technical expertise to plan, coordinate, and manage the Data Centre’s equipment, systems, and infrastructure to ensure operational excellence, with safety and risk reduction being of paramount importance.

What you’ll do

1. Provide strategic support and operational leadership as the deputy to the Data Centre Manager, ensuring alignment with organizational goals and objectives.
2. Lead and mentor a team of Lead Engineers and Site Engineers, fostering a culture of collaboration, innovation, and continuous improvement.
3. Oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring compliance with safety standards and regulatory requirements.
4. Act as the Senior Approved Person for the site, overseeing complex maintenance jobs and ensuring adherence to quality standards and safety protocols.
5. Plan, implement, coordinate, and oversee all mechanical/electrical operations, maintenance, and energy management programs on-site, ensuring risk is minimized and all works are compliant with safe systems of work.
6. Responsible for the initiation and management of jobs on the site, ensuring all activities conform to company policies, standards, and operating instructions.
7. Serve as the escalation point for all incidents that may disrupt services or breach SLAs, leading efforts to eliminate or reduce their impact.
8. Keep track of maintenance and customer activities, providing regular updates to the Data Centre Manager and Technical Operations planning.
9. Coordinate maintenance efforts and build relationships with critical vendors, tracking performance through KPIs and regular meetings.

What you’ll need

• Strong experience working in mission-critical mechanical & electrical environments within a large company, IT/Telecoms industry.
• Bachelor's degree in a technical/engineering field.
• Experience in data centres or similar environments is essential.
• Understanding of the engineering design and operational aspects of building systems.
• Knowledge of key infrastructure components of DCs (like UPSs, Generators, Cooling systems).
• Ability to read and work with electrical and mechanical diagrams.
• Experience with maintenance and maintenance systems.
• ITIL and/or ServiceNow experience is a plus.
• Ability to prepare and present relevant information to diverse audiences.
• Customer management experience within the IT, telecommunications, or data centre industry is a plus.
• Commitment, drive, adaptability, proactivity, and strong communication skills.
• Ability to act as a mentor to the Site Engineering Team.

A bit about us

Digital Realty connects companies and data through delivering comprehensive data centre, colocation, and interconnection solutions. Our PlatformDIGITAL provides a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) methodology to power innovation and manage Data Gravity challenges.

With a global footprint of over 300 facilities across more than 50 metros in 25+ countries on six continents, Digital Realty offers unmatched connectivity and data solutions. To learn more, visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Join our dynamic and passionate team during this exciting growth phase. We promote a supportive, inclusive environment where you can bring your whole self to work. Collaborate across various business areas, challenge existing practices, and implement your ideas. We also provide numerous development opportunities to help you build a rewarding career. Apply now and make your mark on our future.