Engineering Manager in Halifax)

Kemp Recruitment Limited; Halifax; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading service organisation in Halifax is seeking an Engineering Manager to lead a high-performing technical support team of engineers. This role focuses on ensuring quality service delivery, customer satisfaction, and team development, making it an exciting opportunity for a proactive leader.

Benefits

Pension: 6% employer, 5% employee

28 days holiday (including statutory)

Death in service 3x annual salary

Qualifications

• Proven experience in managing engineering support teams.
• Automotive/fleet industry experience, on or off highway.
• Strong leadership and coaching skills.

Responsibilities

• Lead and manage a team of HGV support specialists.
• Oversee all technical queries from field engineers.
• Support service team in resolving technical issues.

Skills

Leadership

Customer Relationship Management

Data-Driven Mindset

Problem-Solving

Job description

Position: Engineering Manager

Location: Halifax

Hours: Monday to Friday Days (38.75hrs)

Pay: £50,000 - £55,000

Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary

About your new Engineering Manager role

A leading service organisation is seeking a EngineeringManager to lead a high-performing technical support team of engineers (HGV), both office-based and field-based. This role is pivotal in ensuring quality service delivery, technical excellence, and strong customer relationships.

The Engineering Manager will be responsible for

- Lead and manage a team of HGV support specialists, delivering effective 1:1s, performance reviews, and personal development plans.

- Oversee all technical queries from field engineers, ensuring prompt, accurate support and resolution.

- Drive quality assurance and ensure health and safety compliance across all operations.

- Build and maintain strong customer relationships through proactive site visits and support.

- Support the service team in resolving technical issues and delivering outstanding customer service.

- Identify opportunities for process improvement and staff training through data analysis.

- Ensure all maintenance and repairs follow manufacturer guidelines and internal procedures.

- Collaborate cross-functionally with internal departments on key projects and service initiatives.

Experience required for Engineering Manager role

- Proven experience in managing engineering support teams.

- Proven automotive/fleet industry experience, on or off highway

- Strong leadership and coaching skills with a focus on performance development.

- Experience in customer relationship management, ideally in automotive or fleet sectors.

- Excellent communication, decision-making, and problem-solving abilities.

- A data-driven mindset, with a focus on continuous improvement.

- A full UK driving licence is required.

This is an exciting opportunity for a driven and hands-on leader to shape technical service delivery while enhancing customer satisfaction and team capability. Apply now to make a meaningful impact.

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