Engineering Manager (12 month FTC) London (Hybrid)

Ophelos Limited; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Engineering Manager to spearhead the Growth domain, focusing on scaling systems for a revolutionary AI-driven debt collection platform. This role offers the chance to shape technical direction and team culture while collaborating across departments to ensure alignment with business objectives. With a commitment to empathy and customer-first solutions, this position is pivotal as the company expands into new European markets. Join a team that values ambition, collaboration, and a shared mission to improve financial health for millions. Make a meaningful impact in a dynamic environment where your leadership will drive success.

Benefits

Private healthcare through Vitality

Cashback on dental and optician costs

25 days holiday

Flexible Public Holidays

Free access to counselling sessions

Flexible Working arrangement

Cycle to work scheme

Company pension

Qualifications

• Proven experience in leading engineering teams in a fast-paced environment.
• Strong technical background with hands-on software development experience.

Responsibilities

• Lead the strategic direction of Growth Engineering by managing team leads.
• Drive recruitment efforts to grow and retain top engineering talent.

Skills

Team Leadership

Software Development

Communication Skills

Stakeholder Management

Mentoring

Tools

Ruby on Rails

PostgreSQL

AWS

GitHub

Job description

At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.

For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.

That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.

Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.

The Role - Engineering Manager - Growth (12 month FTC)

At Ophelos, we use cutting-edge AI and a customer-first approach to get people debt-free and organisations paid back. We are on an accelerated journey to roll out our products to 17 European countries.

Our Growth domain plays a critical role in this expansion. Building robust and scalable systems that empower clients and markets to self-onboard and enable us to support the financial health of millions of people.

We are looking for an experienced Engineering Manager (FTC) with a passion for scale and innovation to join our team. Your mission will be to lead the domain (three squads) across various Growth projects, crucial to our expansion journey. This is an opportunity to make a meaningful impact, shaping both our technical direction and team culture.

Our tech stack: Ruby on Rails 7, Hotwire (Turbo, Stimulus), View Components, Sidekiq, PostgreSQL, Redis, Serverless, AWS (Fargate, Aurora, ElastiCache), GitHub

In this role, you’ll get to:

• Lead the strategic direction of Growth Engineering by managing team leads, ensuring high performance and alignment with company objectives.
• Drive recruitment efforts, ensuring the growth and retention of top engineering talent.
• Collaborate with cross-functional teams, including Product, Commercial, and other departments, to align engineering efforts with business objectives.
• Represent Growth Engineering at the company’s management level, driving cross-functional collaboration and ensuring departmental goals contribute to overall business success.
• Own and refine departmental processes, prioritising scalability, efficiency, and adherence to company values.
• Mentor other members of the team to ensure technical excellence and continuously raise the bar when it comes to engineering standards.
• Foster a culture of technical excellence, innovation, and continuous improvement.

About you

• Proven experience in leading engineering teams in a fast-paced environment.
• Strong technical background with previous hands-on experience in software development (while this is a leadership role, technical credibility is essential).
• Excellent communication and stakeholder management skills.
• A track record of mentoring and developing engineers and team leads.

Nice to haves:

• Experience scaling a product over different geographies.

Benefits

We are continually evolving our benefits package at Ophelos. We currently offer:

• Private healthcare through Vitality
• Cashback on costs of the dentist, opticians and more
• 25 days holiday
• Flexible Public Holidays (decide when to take time off)
• Free access to counselling sessions through our EAP
• Flexible Working arrangement - work from home or from the office
• Cycle to work scheme
• Company pension

At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.

Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting.

Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture.

Customers and Clients first – We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily.

Dream big – We have ambition and drive to succeed - we’re not just raising the bar, we’re confidently asserting ourselves as the benchmark.

Get it done – We’re decisive and embrace a sense of urgency; we don’t let opportunities get away from us. We’d rather act quickly and take informed risks, iterating and learning as we go.

Win as one - We work as one team, supporting each other and aiming for shared goals. At Ophelos, the team isn’t just individual departments - it’s all of us together. We challenge and support each other because we care about everyone’s growth and success.

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit.