Engineering Manager

JLL; England; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global real estate firm is seeking an Area Engineering Manager to provide strategic leadership and operational excellence. The role involves managing multi-functional engineering delivery teams and ensuring compliance with KPIs. Candidates should have a track record in performance management and leadership, alongside relevant qualifications. This position offers the opportunity to work in a collaborative environment focused on delivering exceptional service and driving improved performance.

Benefits

Supportive team environment

Opportunities for professional development

Qualifications

• Minimum 2 years experience in leading a multi-functional Engineering delivery team.
• Proven track record of meeting performance KPIs.
• Ability to deliver on targets and objectives.

Responsibilities

• Manage the engineering team to ensure high quality service delivery.
• Support Account managers with client visits and meetings.
• Ensure compliance with Health, Safety, and Environmental policies.

Skills

Leadership

Budget Management

Collaboration

Commercial Understanding

Health and Safety Compliance

Education

NEBOSH or IOSH Managing Safely Certified

Formal Hard FM Qualification

Tools

Microsoft Office

CAFM or Management Systems

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

To provide support to the Regional Operations Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI’s within your business unit. The Area Engineering Manager is a key role providing strategic and tactical operational leadership and direction across the business unit. A key member of the Engineering team, the overarching purpose of this role is to ensure that each client receives a high quality and efficient service, meeting or exceeding all KPIs.

This role provides strategic and tactical operational leadership to a client facing, multi-skilled and highly motivated field-based Engineering team. Working in a collaborative matrix management environment, you will align with our Customer Experience Centre and Account management teams to ensure that all aspects of our client’s delivery is seamless through a One Team approach.

Passionate about service delivery, you are responsible for the management of all work allocated to Integral engineers and our trusted supply partners; and the compliant closure of these work orders whilst ensuring that we achieve our stringent KPI’s.

You will be a commercially bias decision maker who is focused on delivering exceptional standards. You will manage the budget and deliverable services of assigned local business contracts ensuring that both financial and client KPI’s are met.

Through visible leadership, effective coaching, mentoring, development, and quality management, you will develop and motivate your team to achieve first class Engineering service, driving confidence in our delivery to both our external and internal stakeholders.

Calm under pressure and full of initiative, your focus will be to enable, encourage and support your team to be the best they can be. Always focussed on achieving contractual KPI’s, you will address performance challenges in a timely way, ensuring that process & quality standards are consistently adhered to. You will be able to use our standard operating models, playbooks, and data to analyse performance against targets, KPIs and SLAs and above all ensure that customer service delivery is at the heart of everything you and your team does.

Main Duties & Responsibilities

Engineering Delivery

• To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures, aligned with business H&S team.
• Ensure all statutory, mandatory, and routine planned maintenance inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI’s.
• Ensure company standard operational procedures are always implemented and adhered to within your business unit.
• Business acumen, working closely with Account Management to ensure contract margins are maximised whilst delivering customer SLA’s
• Supporting Account managers with customer visits and meetings.
• Take the lead for Engineering for client Accounts
• Technical support to clusters
• Support clusters on engineering recruitment, TNA(training Needs Analysis) & skills development
• Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
• Ensure Quality assurance procedures are adhered to and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner.
• Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to.
• Own and manage the P&L for their Region to achieve or exceed the agreed financial targets for operational performance, training and development, H&S, revenue, and expenses
• Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements.
• Accountable for ensuring all appropriate audits are undertaken by your team on a regular basis and feedback is acted upon promptly and effective.
• Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information.
• General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.
• Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.
• Lead, develop and coach your Engineering team to deliver customer excellence to the contracts they support in their region / cluster
• Responding to escalations to support the client through to complete resolution, ensuring you and your team take ownership.
• Take ownership for resolving queries and completing the actions required to ensure that all customers receive the highest quality of service
• Proactively audit customer sites and Technicians within the region

Continuous Improvement – right first time, root cause analysis, process improvement

• To increase stability through standardisation, embedding consistency in process and operating methodology, which drives confidence in our delivery
• To identify opportunities for continual improvement to service delivery, initiating changes to the benefit of our clients, liaising with internal and operational management teams to gain buy in across all departments and service delivery areas
• Embed a Right First-Time approach with the team, undertaking root cause analysis to identify the cause, and an immediate and long-term fix to prevent repeat failures
• Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement.
• Continue to innovate, share best practice and adopt different ways of working through technology and MI.
• undefined

Team Performance

To ensure that the team are fully equipped to complete their tasks through regular 1:1’s, training, coaching and development activities

To monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary

To ensure that each team member has regular coaching sessions with their line manager to enhance their current skillset and increase performance capability

Responsible for identifying trends in performance and placing the appropriate measures in place to increase performance in a timely manner including Performance Improvement Plans once all other avenues have exhausted.

Responsible for ensuring that your teams are aware of call statistics, KPI’s and any other relevant targets and visuals to aid them in despatching their duties including contract performance within your area.

Responsible for ensuring that your teams’ knowledge on process, procedures, business, and contract awareness is at the required level to enable them to dispatch their duties to the highest quality standards that as a minimum meet KPIs

Leadership – role model Integral Values & Behaviours

Provide robust people and team management principles, such as effective leadership, motivation techniques, performance management, quality principles, and development initiatives to ensure that the team meets and exceeds targets and expectations

To operate within contractually set service level agreements, policies, procedures, and targets

Take ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills.

Responsible for all HR process and procedures ensuring that they are followed to the letter in a timely manner within set parameters.

Ensuring that you always act as a role model and conduct yourself with professionalism regardless of the situation

Expected to work as part of the wider team and collaborate with your peers to cover activities for other teams when your peers are unavailable.

Essential Qualifications & Experience

• Experience in leading a multi-functional Engineering delivery team – minimum 2 years’ experience
• A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified
• Proven track record of managing performance to set of KPIs
• Knowledge of logistical and operational planning
• Proven people management skills; motivating and leading teams to succeed in an evolving and faced pace environment
• Good understanding and experience of Microsoft Office software packages and general IT knowledge
• Sound understanding of planned / reactive maintenance requirements and our legal requirements/obligations.
• Demonstrate commercial understanding.
• Experience in using CAFM or other management systems; including scheduling systems.
• Good communication skills – written and verbal
• Ability to deliver on targets and objectives
• Ability to stay calm in a high paced environment, supporting other to also do so
• Self-motivated and enthusiastic
• Collaborative approach to problem-solving

Location: Remote – Birmingham, GBR; Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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