Engineering Coordinator

Wildanet Limited; Liskeard; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Engineering Coordinator to optimize resource scheduling and ensure effective support to the Provisioning team. The role involves managing key performance indicators, generating reports, and collaborating with various teams to enhance operational efficiency. This position is vital for delivering a superior customer experience in the provisioning process.

Qualifications

• Experience in resource scheduling and management.
• Strong analytical skills to interpret performance metrics.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Manage resource scheduling for engineering installation.
• Maintain records of schedules and customer interactions.
• Identify opportunities to streamline operational processes.

Skills

Resource Scheduling

Operational Efficiency

Customer Experience Management

Reporting and Analytics

Cross-functional Collaboration

Tools

Skedulo

Dynamics 365

Job description

As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by
efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process. You will be responsible for:

• Ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised.
• Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders.
• Maintaining accurate records of appointment schedules, success rates and customer interactions. Generate
  regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and
  customer satisfaction.
• Continuously identify opportunities to streamline operational processes and enhance productivity.
• Acting as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless
  experience throughout the provisioning journey.
• Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and
  effectiveness in the Provisioning team.