Engineering Co-ordinator (6 month FTC)

Airband; Droitwich Spa; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking an Engineering Co-Ordinator to ensure smooth workflows for engineering activities. In this role, you will facilitate the installation and maintenance of broadband networks, ensuring effective communication with stakeholders and a positive customer experience. You will work closely with various teams to tackle installation challenges and keep projects on track. This position offers a dynamic work environment, where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a collaborative setting and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Company Vehicle

25 days paid leave

5% pension contribution

Customer referral bonus

Free Broadband

20% off EE services

Cycle to work scheme

Healthcare and medical insurance

Employee discount platform

Refer a friend reward scheme

Qualifications

• Experience in coordinating engineering activities and managing workflows.
• Strong communication skills to liaise with customers and stakeholders.

Responsibilities

• Coordinate installation and maintenance of broadband networks efficiently.
• Liaise with teams and customers to ensure project timelines are met.

Skills

Communication Skills

Analytical Skills

Team Collaboration

Time Management

Problem-Solving

Tools

Salesforce

Vetro/fibre cloud

Job description

Job Title: Engineering Co-Ordinator

Location: Midlands

Job Type: 6 month (FTC)

Salary: £25,467

Hours: 40 hours per week

Job Summary:

You will ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary.

Key Responsibilities:

• Working with the relevant teams both internal and external to Airband to ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible.
• Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud).
• Liaising with external companies and agencies to facilitate the installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves.
• Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales.
• Liaising with both colleagues and customers; keeping in regular contact & providing updates/reports as necessary to stakeholders.
• Conducting utility/line searches when necessary to ensure the team are working safely.
• Report to the Network Delivery Manager daily on any issues/risks that may delay the agreed workflow with a more detailed report of work completion, achievements & issues as required.
• Working in accordance with the clients and customers Health and Safety requirements.
• Schedule work tasks for all engineering teams on Salesforce or equivalent systems, ensuring all work is accounted for and documented.
• Speaking with site owners on occasions to book access and resolve any potential access issues.
• Remaining up to date with relevant legislation and requirements pertinent to the activities of the Airband engineering teams.
• Updating company reporting documents to disseminate information as required.
• Raise purchase orders when required and track through to delivery/completion.

Key Skills:

• Facilitating the co-ordination and installation of Airband’s broadband delivery to customers, via the resolution of installation challenges.
• Provide support and effective engineer coordination for all engineering teams.
• Work with all engineering teams to maintain a time-critical, cost-effective and customer-centric workflow.
• Ability to communicate with a broad customer base plus interdepartmental contacts.
• Ability to work with minimum supervision.
• Work as part of a collaborative team.
• Be able to prioritise, organise and manage tasks.
• Good observational and analytical skills and a good eye for detail.
• Well-presented and have good presentation skills.

Desirable:

• Street Works Unit 02 SLG.
• LANTRA Traffic Management Scheme.

What can Airband Offer you?

• Company Vehicle.
• 25 days of paid leave a year rising to 30 plus bank holidays with service.
• 5% Airband pension plus a minimum 3% employee contribution.
• Customer referral bonus - a thank you for every customer you send our way.
• We offer hybrid working – a mix of working from home and in the office.
• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
• Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
• Refer a friend reward scheme – a selection of great rewards to choose from!

Pre-employment checks:

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.

Recruitment agency support is not required at this time.