Engineering and IT Support

ZipRecruiter; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fiduciam, a fast-growing fintech lender, seeks an IT support professional for their London office. The role involves software development and user support, offering exposure to a diverse team and career growth in a competitive environment. Join to enhance internal workflows and assist in technical operations with a flexible, meritocratic focus.

Benefits

Private medical insurance

25 days holiday plus UK bank holidays

Modern hardware and funded technical training

Qualifications

• Degree in Computer Science, Engineering, or a related field.
• Advanced Excel including VBA and Python expertise.
• Desirable extras include Git, SQL, Tableau, and Cisco CCNA certification.

Responsibilities

• Support automation of workflows and resolve IT queries.
• Develop tasks on the lending platform and assist with data pipelines.
• Log and triage tickets for Windows and Microsoft 365.

Skills

Advanced Excel

Python

SQL

Education

Bachelor’s degree in Computer Science

Tools

Excel VBA

Django

Tableau

Job description

Job Description

About us:

Fiduciam is an innovative, fast-growing fintech lender transforming real-estate finance across the UK, Ireland, Germany, and Spain. Backed by tier-one institutional investors and powered by proprietary technology, we deliver rapid, flexible bridging and development loans. Learn more at www.fiduciam.co.uk.

Why join our team?

Our people are at the heart of our performance. At Fiduciam, joiners become future leaders.

We offer our team members:

• Experience and exposure: working alongside professionals with extensive industry experience in real estate lending and development.
• An established training program: participate and get trained by our senior staff.
• An international environment (over 15 and 21 countries).
• An opportunity to accelerate your career by assuming significant responsibility in a meritocratic environment with little hierarchy and good intra-company career prospects.
• Involvement in developing new products and entering new market segments.
• Competitive salary, health insurance, pension, and a discretionary bonus.

Your Role:

You will collaborate with our Software & Data teams on in-house platform software development and BI projects. You will serve as the first point of contact for IT queries in our London office. You will help resolve everyday technical issues, provision and maintain IT equipment, and automate routine tasks. The role reports to the Head of IT.

Key Responsibilities:

Platform & BI Development:

• Improve internal workflows with automations using Excel VBA or Python.
• Assist with development tasks on our lending platform (Python/Django) and data pipelines.
• Support ad-hoc reporting and dashboard projects (SQL, Tableau).

User Support & Operations:

• Log, triage, and resolve tickets for Windows 10/11 and Microsoft 365 (Excel, Word, Outlook).
• Configure and deploy equipment; manage user identities and access in Azure AD.
• Troubleshoot hardware, software, and connectivity issues, escalating when required.
• Maintain an accurate hardware inventory and ensure all devices are patched and secure.
• Create concise knowledge base articles to support efficient issue resolution.

About You:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Technical fundamentals:
• Advanced Excel, including VBA macros.
• Python.
• Desirable extras: Git, macOS, Intune, SQL, Tableau/Power BI, Django, or other web/OOP frameworks; Cisco CCNA certification.
• Clear communicator, can-do attitude, eager to learn.
• Work status: Already eligible to work in the UK (visa sponsorship is not available for junior roles).

What We Offer:

• Competitive entry-level salary plus discretionary bonus.
• Private medical insurance, life cover, and pension plan.
• 25 days holiday plus UK bank holidays.
• Modern hardware and funded technical training/certifications.
• Central London office (Oxford Circus) with refreshments and regular team events.