Engineer (Vehicle Technical Support)

Whale Tankers; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 50,000; Full time

Job summary

Whale Tankers, a leading manufacturer of liquid waste vacuum tankers and jetting equipment, is looking for a Technical Support Engineer for their Solihull site. The ideal candidate will provide invaluable mechanical and electrical support to both customers and internal teams, contributing to innovative solutions and enhancing product quality. With a focus on employee development, this position offers unique benefits including a holiday bonus, medical insurance, and opportunities for career advancement.

Benefits

£500 annual holiday bonus

Bonus scheme based on performance

Private medical insurance (BUPA)

Competitive pension scheme

25 days holiday plus statutory days

Referral scheme

Employee assistance programme

Employee discount scheme

Cycle to work scheme

Free parking

Qualifications

• Experience in mechanical and electrical engineering is essential.
• Knowledge of waste tankers is desirable.
• Ability to provide both remote and hands-on support.

Responsibilities

• Provide technical support to engineers and customers.
• Create detailed estimates and quotations.
• Support with diagnostics and troubleshooting.

Skills

Technical Support

Problem Solving

Mechanical Assistance

Electrical Assistance

Education

Mechanical Engineering Degree or equivalent

Job description

Solihull, Birmingham

From £40,000 Depending On Experience

Mechanical and electrical engineering experience is ESSENTIAL.

Technical Support Engineer for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

Knowledge of waste tankers is desirable.

You would be able to provide timely and accurate technical support to field and workshop-based engineer on Whale Tankers.

You will be providing in depth Mechanical and Electrical assistance, both remote and hands on methods where required.

Supporting customers with basic diagnostics and provision of information where required.

Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance.

You would be working in the Service department.

We are looking for someone who has the below knowledge and transferable skills in;

• Technical Support
• Be the first point of contact for technical support enquiries via phone or in person.
• Provide professional and accurate support to engineers and customers.
• Ensure all support calls are logged and concluded in a timely manner.
• Maintain accurate files and notes relating to product and support calls received.
• Identify common failure modes and work with relevant departments to improve the product.
• Support the Service Office team on technical matters where required.
• Review tank test and job sheet reports to offer support on the technical content.
  
  

Administration

• Creation of detailed estimates and quotations.
• Provide support regarding parts required for repairs and timescales for job completion.
• Provide feedback to the line manager regarding engineer development requirements.
• Directly provide hands on technical training where required to support theoretical learning.
• Ensure required software is installed on engineer laptops and working fully where required.
• Always utilise internal systems effectively and accurately.
• Support Warranty meetings where required based on evidence of in life failures.
  
  

Provide detailed findings and trends on identified failures.

• Support the Service Office team during busy periods.
  
  

This job description is not an exhaustive list of responsibilities to be undertaken and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the role.

Hours of work are between 7am - 5pm on 3 week rota shifts (early, middle and late)

Some weekend cover will apply on a rota basis specific dates and times to be confirmed on appointment of person.

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

What are the benefits?

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking
  
  

Full job description is attached at the bottom of this page

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