Engineer - Support

Optiva; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

A telecommunications support company is seeking a Support Engineer to provide software support services remotely. The role requires handling support incidents, with a focus on continuous improvement and customer advocacy. Candidates should have 2-3 years in a telco technical role, be fluent in English, and possess strong problem-solving skills. Willingness to take emergency call rotations is essential.

Qualifications

• 2-3 years experience in a telco technical role, preferably in Support/Managed Services.
• Ability to take emergency shifts every few weeks.

Responsibilities

• Take ownership of support incidents and resolve them.
• Consistently improve the quality of your work.
• Take emergency call rotations every few weeks.

Skills

Problem solving

Fluent in English

Customer advocacy

Attention to detail

Education

Degree in Computer Science or Engineering

Tools

Linux/Unix administration

TCP/IP protocol knowledge

Oracle DB

MySQL

Postgres

SQL Server

Vmware vSphere

Oracle VM Server

Job description

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.

We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.

NOTE: Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24/7 availability is required

Responsibilities and Duties

• Take ownership of support incidents and use all available resources and knowledge to resolve them
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets
• Take emergency call rotations every few weeks, where 24/7 availability is required

Eligibility criteria

• 2-3 years experience in a telco technical role - preferably in Support/Managed Services
• Fluent in English (written and spoken)
• Proficiency Linux/Unix platforms administration
• Excellent problem solving and troubleshooting skills
• Degree in Computer Science or Engineering
• Ability to take emergency shifts every few weeks

Technical Skills required

• Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server)
• Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus
• Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus
• Familiarity with telecom BSS products is big plus
• Shell script writing for simple tasks/debugging is a big plusnce with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.

Soft Skills required

• Ability to communicate confidently with highly technical customers using perfect written and spoken English
• Customer advocacy, empathy and keen attention to detail
• Knowledge base article and playbook preparation for building up team reference documentation