Engineer Scheduler/Service Desk Planner

JR United Kingdom; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Farnborough is seeking a Service Desk Planner to coordinate engineers and manage service delivery for a diverse client portfolio. You will play a pivotal role in scheduling jobs, liaising with account managers and clients, and handling administrative tasks. This position offers comprehensive training, with additional benefits including a company pension scheme and private healthcare, making it an excellent opportunity for those with organizational skills and a desire to grow in a supportive environment.

Benefits

Company pension scheme

Private healthcare

Financial loyalty bonus

33 days holiday including BH

Qualifications

• Previous experience in scheduling or a similar admin/coordinator role is preferred.
• Confident working independently and as part of a team.

Responsibilities

• Schedule jobs for a dedicated portfolio of accounts.
• Allocate and manage engineer workloads.
• Monitor and process job paperwork and escalate where needed.

Skills

Strong communication

Organisational skills

Detail-oriented

Job description

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Engineer Scheduler/Service Desk Planner, Farnborough

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Client:

Venus Recruitment Limited

Location:

Farnborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Are you ready to join a company that genuinely values its people?
As a Service Desk Planner, you'll be the key point of coordination for engineers and account managers, ensuring smooth and timely service delivery for a portfolio of clients. While previous experience in a similar role is ideal, we offer full training to help you succeed. This is a Temp to Perm position.
Key Responsibilities:

• Schedule jobs for a dedicated portfolio of accounts
• Allocate and manage engineer workloads
• Monitor and process job paperwork and escalate where needed
• Communicate with Account Managers and clients regarding service delivery
• Issue reports and certificates, and ensure documentation accuracy
• Liaise with engineers on job progress, updates, and concerns
• Book appointments with clients and confirm scheduling
• Raise new jobs, contracts, and order materials
• Assist with job-related queries, abortive charges, and missed visits
• Support invoicing by checking job details and paperwork
• Answer incoming calls and handle general administrative tasks
• Run weekly reports to track pending or overdue jobs

What We're Looking For:

• Previous experience in scheduling or a similar admin/coordinator role
• Strong communication and organisational skills
• Confident working independently and as part of a team
• Comfortable handling a fast-paced, detail-oriented workload

Benefits:

• Company pension scheme
• Private healthcare
• Financial loyalty bonus
• 33 days holiday including BH
• 8am to 5pm Monday to Friday

This is an office based role in Farnborough

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