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Engineer Scheduler/Service Desk Planner

JR United Kingdom

Farnborough

On-site

GBP 25,000 - 35,000

Full time

Yesterday
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Job summary

A leading company in Farnborough is seeking a Service Desk Planner to coordinate engineers and manage service delivery for a diverse client portfolio. You will play a pivotal role in scheduling jobs, liaising with account managers and clients, and handling administrative tasks. This position offers comprehensive training, with additional benefits including a company pension scheme and private healthcare, making it an excellent opportunity for those with organizational skills and a desire to grow in a supportive environment.

Benefits

Company pension scheme
Private healthcare
Financial loyalty bonus
33 days holiday including BH

Qualifications

  • Previous experience in scheduling or a similar admin/coordinator role is preferred.
  • Confident working independently and as part of a team.

Responsibilities

  • Schedule jobs for a dedicated portfolio of accounts.
  • Allocate and manage engineer workloads.
  • Monitor and process job paperwork and escalate where needed.

Skills

Strong communication
Organisational skills
Detail-oriented

Job description

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Engineer Scheduler/Service Desk Planner, Farnborough

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Client:

Venus Recruitment Limited

Location:

Farnborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Are you ready to join a company that genuinely values its people?
As a Service Desk Planner, you'll be the key point of coordination for engineers and account managers, ensuring smooth and timely service delivery for a portfolio of clients. While previous experience in a similar role is ideal, we offer full training to help you succeed. This is a Temp to Perm position.
Key Responsibilities:

  • Schedule jobs for a dedicated portfolio of accounts
  • Allocate and manage engineer workloads
  • Monitor and process job paperwork and escalate where needed
  • Communicate with Account Managers and clients regarding service delivery
  • Issue reports and certificates, and ensure documentation accuracy
  • Liaise with engineers on job progress, updates, and concerns
  • Book appointments with clients and confirm scheduling
  • Raise new jobs, contracts, and order materials
  • Assist with job-related queries, abortive charges, and missed visits
  • Support invoicing by checking job details and paperwork
  • Answer incoming calls and handle general administrative tasks
  • Run weekly reports to track pending or overdue jobs
What We're Looking For:
  • Previous experience in scheduling or a similar admin/coordinator role
  • Strong communication and organisational skills
  • Confident working independently and as part of a team
  • Comfortable handling a fast-paced, detail-oriented workload
Benefits:
  • Company pension scheme
  • Private healthcare
  • Financial loyalty bonus
  • 33 days holiday including BH
  • 8am to 5pm Monday to Friday
This is an office based role in Farnborough

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